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    Xbox Live disconnects whole internet

    This is a discussion on Xbox Live disconnects whole internet within the Gaming on Sky forums, part of the Sky Broadband help category; Dear all, I have recently acquired Sky BB , have plugged in my D-Link DSL2640-S Router and am happily connected ...

    1. #1
      Jonnypie's Avatar
      Jonnypie is offline Sky User Member
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      Question Xbox Live disconnects whole internet

      Dear all,

      I have recently acquired Sky BB, have plugged in my D-Link DSL2640-S Router and am happily connected wirelessly with 2 laptops.

      I have 2 problems:

      1.) When I attempt to connect to Xbox live wirelessly/wired most of the time I cant. I get the ''Your dns server canít resolve the names of the xbox live servers or xbox.com'' message.

      I have managed to connect a couple of times after having my xbox on, then turning on the modem.

      2.) Each time I connect to Xbox live, or each time I simply turn my xbox on and it tries to connect to the internet, my internet connection dies (on either laptop it says local connection only).

      I have tried a variety of solutions + searched the forums, but don't really know what I'm doing and wondered if anyone could help.

      Thanks,

      Jonny


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    3. #2
      deadman1984's Avatar
      deadman1984 is offline Sky User Member
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      Re: Xbox Live disconnects whole internet

      heh i dont have that issue on ps3 haha im always connected xbox sucks man get rid of it lol

    4. #3
      User05's Avatar
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      Re: Xbox Live disconnects whole internet

      Quote Originally Posted by deadman1984 View Post
      heh i dont have that issue on ps3 haha im always connected xbox sucks man get rid of it lol
      A really insightful, well punctuated post as per usual, Deadman...

      To the OP: Post your stats (link below)

      How to get your router statistics

    5. #4
      hugsie's Avatar
      hugsie is offline Sky User Moderator
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      Re: Xbox Live disconnects whole internet

      Quote Originally Posted by deadman1984 View Post
      heh i dont have that issue on ps3 haha im always connected xbox sucks man get rid of it lol
      I may not be around much these days, but I believe the idea of this forum is still to post advice, in order to help people resolve their issues. Perhaps you should try that. If you have nothing constructive to add then coming into the thread to wind someone up is baiting and I am sure the rules clearly state that baiting is only allowed when the member's signature is too big, or their name is deadman1984.

      I am sure a more current mod can advise though.


      To the OP, I am sorry I can't offer you any advice on this issue, but I am sure someone will be able to help soon.

      Welcome to the forum by the way.

    6. #5
      Jonnypie's Avatar
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      Re: Xbox Live disconnects whole internet

      Hopefully have attached a screenshot of the stats.

      Thanks for all your responses. I'm not usually a forum person, I tend to muddle through with things, but I really can't get my head around this.

      Thanks for being so friendly!
      Attached Thumbnails Attached Thumbnails Xbox Live disconnects whole internet-router-stats.jpg  

    7. #6
      hugsie's Avatar
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      Re: Xbox Live disconnects whole internet

      Hi Jonnypie,

      How long has your sky BB been connected? I am far from the expert, but looking at your stats you seem to have a noise problem. Is that test result from the master socket?

    8. #7
      Scubbie's Avatar
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      Re: Xbox Live disconnects whole internet

      There are two really obvious problems.

      Firstly, most gamers seems to agree that you should not connect via WiFi to a router to play on-line games.

      Secondly you are on Sky Connect.

      (Unofficial) FAQ - Sky Connect Users

      Take a look at SamKnows and see if there is an LLU provider in your local telephone exchange. If there isn't, search for another ISP who can provide you with an better managed BB connection than Sky.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
      I_Hate_Sky_Awnsers's Avatar
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      Re: Xbox Live disconnects whole internet

      Agree with Scubbie that you are probably on Connect

      Your SNR is very low for your attenuation

      With your attenuation you should sync at around 10-12Mb

      Would it be possible to Connect to theTest Socket and re-post your stats?

      Also ensure that you are using the sky supplied grey ADSL cable
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    10. #9
      Jonnypie's Avatar
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      Re: Xbox Live disconnects whole internet

      Hi all,

      Many thanks for your replies.

      Hugsie: Have been connected since 22/03/11, so 2 days.

      Scubbie: I am having difficult with both wired connection + wireless. Also I wanted unlimited broadband, however they seem to have put me on this 40gb package for some reason.

      I_Hate_Sky_Answers: I have posted the test stats.

      There are 3 phone sockets in the flat, the one with the test socket is unbelievably inconvenient as there is no plug socket near by, (had to connect for the test with an extension lead!)

      Can't find any documents which say which the main socket is, so I presume its this annoying one that I have run the test from.

      Hope you can shed some more light on this for me,

      Thanks in advance
      Attached Thumbnails Attached Thumbnails Xbox Live disconnects whole internet-router-stats-test.jpg  

    11. #10
      IWasNotTheEnemy's Avatar
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      Re: Xbox Live disconnects whole internet

      You're on Connect, not Unlimited, and it will ALWAYS be terrible
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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