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    Sky Internet Keeps Disconnecting

    This is a discussion on Sky Internet Keeps Disconnecting within the Gaming on Sky forums, part of the Sky Broadband help category; Hi, i really need help. I dont know what package my family has i think its some 20Mb one since ...

    1. #1
      aniqpirzada's Avatar
      aniqpirzada is offline Sky User Member
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      Sky Internet Keeps Disconnecting

      Hi,
      i really need help. I dont know what package my family has i think its some 20Mb one since i get 5MB download speed. as the download speed is good but when im playing a game online, maplestory, and using inernet at the same time it disconnects me. not just gaames but like when im just playing a game or just on the internet, there are frequent d/c. i have to then reset router or repair connection from computer. i have tried rebooting the router but still hasnt worked.
      can some1 help?


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky Internet Keeps Disconnecting

      Are you using wireless to connect? How long have you been connected to Sky Broadband?

      Post your stats please.
      How to get your router statistics

      Exchange: Whats this? = The telephone exchange you are connected to.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Scubbie's Avatar
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      Re: Sky Internet Keeps Disconnecting

      Disconnections can be caused by several things. Could you start by posting your stats?

      Ideally these should be taken from the test socket as well.

      Also, could your see if there is any noise on your telephone line? To do this, use a corded telephone (not a wireless one) and dial '1'. Listen to the handset and see if you can hear any noise.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
      aniqpirzada's Avatar
      aniqpirzada is offline Sky User Member
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      Re: Sky Internet Keeps Disconnecting

      im using a router the white one and im using a wireless card:

      and i have jst move into new house in november 2010
      but i was with sky broadband since i think 2006

    6. #5
      Scubbie's Avatar
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      Re: Sky Internet Keeps Disconnecting

      You noise margin is at the starting point for Sky. This is good.

      Were you able to test the line quality by listening for any crackle or hiss on your line?

      The image above also indicates that your connection has been up without disconnecting for 51 hours. This could indicate a WiFi issue, rather than BB.

      Where is the router located in relation to your computer? How good in the signal?

      It may also be a good idea to install and run InSSIDer (see Tom's signature line for a link) and watch your WiFi signal over a period of time.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky Internet Keeps Disconnecting

      Your speed is a bit low for your attenuation, can you post your stats from the Test socket?
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      aniqpirzada's Avatar
      aniqpirzada is offline Sky User Member
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      Re: Sky Internet Keeps Disconnecting

      er i dont think im aloud 2 do that lol but i mite try doing it on a saturday or whenever no1 is at home >

    9. #8
      aniqpirzada's Avatar
      aniqpirzada is offline Sky User Member
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      Re: Sky Internet Keeps Disconnecting

      btw does sky broadband block ports? i tested it using canyousee me and i keep getting:
      Error: I could not see your service on 90.220.X.XX on port (21)
      Reason: Connection timed out
      its on any port i use

     

     

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