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    Can't Connect to Xbox live

    This is a discussion on Can't Connect to Xbox live within the Gaming on Sky forums, part of the Sky Broadband help category; Hi All, I have been able to connect to Xbox live fine until today. I have the new xbox 360 ...

    1. #1
      Misplaced's Avatar
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      Can't Connect to Xbox live

      Hi All,

      I have been able to connect to Xbox live fine until today. I have the new xbox 360 and everything was dandy until me wife said that I had to replace the bathroom light switch. Turned all the electric off fitted light switch. Turned xbox back on went to play xbox live can't connect - says can't get IP address.

      Help please this is really getting to me!!!!!!!!

      tried following the xbox live help tips but no joy. I can connect via ethernet on my laptop and so can my son.

      By the way the xbox is connected via ethernet.

      I would really appreciate a quick response.


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    3. #2
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      Re: Can't Connect to Xbox live

      Try changing the port you are using in the Router and unplug and re-plug the Xbox end of the ethernet cable.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Can't Connect to Xbox live

      Took ethernet cable out of port in touter and connected to the other one. unplugged router from xboxb and then plugged back in still no joy!!!!

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      Re: Can't Connect to Xbox live

      okay i have spoke to xbox live support and they went through a load of stuff but that didn't sort the problem out. they then suggested to speak to sky which i did and they were about as much use as a chocolate fireguard!! All they said is to get the prots from xbox live. so another call to them and they then went through a load of stuff again and then they gave me the ports.

      so i now have the ports but what do i do with them?

      how do i set them in my router?

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      Re: Can't Connect to Xbox live

      It really depends on which specific router you have.

      There are a few to choose from, searching this forum might help.

      Alternatively, one of the following links might be the right one, the other won't:

      Link 1

      Link 2

      Cheekily yours,
      Scubbie

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Can't Connect to Xbox live

      just tried all that and it hasn't worked

      any other ideas?

    8. #7
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      Re: Can't Connect to Xbox live

      If you are not getting an IP address then then setting up ports will not make one bit of difference.

      Does the Xbox work OK off line? If so, try this-

      First on a PC open a Command Prompt and type ipconfig hit Enter and note the address given for the Default Gateway. This should be 192.168.0.1, unless you have changed the routers IP address.

      Now go into the Xbox's settings and give it a fixed address, say 192.168.0.100 and set the default gateway to 191.168.0.1. Plug it into your router and if it does not connect reboot the xbox.

      If it does not work normally off line it may be knackered.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Can't Connect to Xbox live

      Okay - sorted needed to reboot everything including all my homehubs and hey presto back working.

      Sky are sending me another router - is there any benefit to ahving 2 routers

    10. #9
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      Re: Can't Connect to Xbox live

      Apart from having one as a backup, no. You can only plug one in at a time. In saying that you may be very very lucky and get one of the new N standard routers

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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