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    Poor Ping on Sky BB

    This is a discussion on Poor Ping on Sky BB within the Gaming on Sky forums, part of the Sky Broadband help category; Hi, Just wandering if anybody can help with an issue I have with a slow ping. I'm currently paying for ...

    1. #1
      jonomassey's Avatar
      jonomassey is offline Sky User Member
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      Poor Ping on Sky BB

      Hi,

      Just wandering if anybody can help with an issue I have with a slow ping. I'm currently paying for Sky BB 20mg unlimited and live around 1.5 miles from the Sutton in Ashfield Exchange. The problem I have is my ping time averages around 130ms and my download speed average is 6.50mbps and upload is 0.65mbps. Is this normal for a connection this close to the exchange? I just want to find out before i phone sky and ask them if they can do anything to improve this. I normally play around 7 to 10 hours per week on xbox live and sometimes have trouble connecting to games. I read somewhere that Sky are offering some sort of service for gamers, do i just need to mention this when I phone up? Any help would be appreciated.


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    3. #2
      User05's Avatar
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      Re: Poor Ping on Sky BB

      Post up your stats.

      How to get your router statistics

    4. #3
      Isitme's Avatar
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      Re: Poor Ping on Sky BB

      Post your stats from the normal router position and from the Test socket, using only the filter and cable supplied by Sky.

      How to get your router statistics

      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      Re: Poor Ping on Sky BB

      Thanks, I'm at work at the minute so will put up the stats when I get home tonight.

    6. #5
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      Re: Poor Ping on Sky BB

      Router StatisticsSystem Up Time: 275:20:48
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1529393 1220560 0 105 137 156:53:08
      LAN 1149228 1838198 0 0 0 275:20:48
      WLAN 770436 574249 0 1817 1311 275:20:23
      ADSL Link Downstream Upstream
      Connection Speed 8186 kbps 798 kbps
      Line Attenuation 41.0 db 23.1 db
      Noise Margin 9.3 db 16.6 db
      Poll Interval: (secs)

      These are my stats currently

    7. #6
      jonomassey's Avatar
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      Re: Poor Ping on Sky BB

      Router StatisticsSystem Up Time: 275:28:41
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1534678 1232016 0 0 0 0:01:42
      LAN 1149706 1838198 0 222 0 275:28:41
      WLAN 783620 581102 0 224 208 275:28:16
      ADSL Link Downstream Upstream
      Connection Speed 8190 kbps 798 kbps
      Line Attenuation 41.0 db 23.1 db
      Noise Margin 7.8 db 16.5 db
      Poll Interval:

      and these are my stats when plugged into master test socket

    8. #7
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      Re: Poor Ping on Sky BB

      Stats look about right. It may be worth while calling Sky to check if your max delays are set to 8ms - you may find they already are by DLM.

      Are you gaming wirelessly per change?

    9. #8
      jonomassey's Avatar
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      Re: Poor Ping on Sky BB

      No my router is next to my xbox so I've got it plugged in via ethernet cable. Just concerned with the high ping time, my next door neighbour on BT and his ping time is around 60. Do I just phone and tell them I'm a gamer and to change the settings as you stated?

    10. #9
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      Re: Poor Ping on Sky BB

      Before you call Sky, open command prompt (start > all programs > accessories > command prompt) and type ping google.co.uk. Do it with an ethernet connected system and check the roundtrip time. Post it up here for curiosity.

      Then call up Sky (08442410515) and ask them to check what your max delays are and if they aren't on 8ms, to have them reprofiled to 8ms. After that, then hopefully ping times will be a good bit lower.

    11. #10
      jonomassey's Avatar
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      Re: Poor Ping on Sky BB

      Interesting, just done a speedtest using speedtest.net and its saying ping is 42ms. I've also pinged google.co.uk and it minimum 38ms, max 40ms and average 39ms!!!!! I was using a different speedtest before so it may have been that.

     

     
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