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    Can't obtain ip address!? Help (Sagem f@st 2054)

    This is a discussion on Can't obtain ip address!? Help (Sagem f@st 2054) within the Gaming on Sky forums, part of the Sky Broadband help category; Hi everyone, I'm new here, as you can imagine, I've joined because I'm having trouble. After using it fine for ...

    1. #1
      wibblemonkey's Avatar
      wibblemonkey is offline Sky User Member
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      Can't obtain ip address!? Help (Sagem f@st 2054)

      Hi everyone, I'm new here, as you can imagine, I've joined because I'm having trouble.

      After using it fine for about 9 months my xbox 360 has started refusing to connect to Xbox live. When I've run the connection test it's giving the message "can't obtain ip address from the router"

      The router is a sagem f@st 2054 as supplied by sky, and I'm connected (and always have been) by ethernet cable.

      I've tried auto settings, I've tried manual, i've been on the phone to Microsoft, who are insistent it's ISP/router related. I'm actually living in a house share and I'm not the bill payer to sky, so I guess they wouldn't talk to me if I called them (plus I've read on here they don't support xbox connections) and my housemate is away at the mo.

      If anyone has any ideas they'd be much appreciated, I'm willing to accept I could have not done things right when attempting to do things manually, could someone tell me what settings I need to select on the router for this?

      Any help at all would be VERY much appreciated, as I'm totally stumped!

      p.s. I've tried a different cable and reseting the router.

      p.p.s. it was appearing under Advanced > LAN IP setup > reserve lan ip address on the router control panel earlier, although not now when I've looked to confirm which menu items it is


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    3. #2
      User05's Avatar
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      I've never done it on the xbox, but bring up the bit where you can enter network settings manually. The settings would be:

      IP address: 192.168.0.20
      Subnet mask: 255.255.255.0
      Default gateway: 192.168.0.1

      If it prompts for a DNS server address, just use 192.168.0.1

      Edit: Quick google search brings up the following:

      1) Go to System Blade of Xbox 360 dashboard, select Network Settings.
      2) Click Edit Settings, then go to Basic Settings. You will see IP Settings and DNS Settings and other options.
      3) Click IP settings, you can select Automatic to obtain the IP and other network information from DHCP server or router automatically. If not, select Manual to set IP address, subnet mask and gateway manually.
      4) After that, back to previous menu and select DNS settings. Select Automatic to obtain DNS server information from DHCP server or router automatically, else select Manual to set it manually.

    4. #3
      wibblemonkey's Avatar
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      Thanks for the answer, I've tried this though I'm afraid. One question though, if I'm putting a manual Ip address in, do I need to change any settings on the router's control panel?

    5. #4
      User05's Avatar
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      No, you won't have to change any settings on the router. If you have, then I'd suggest resetting the router for ten seconds to revert the settings back to default.

      Can you obtain a local IP on other devices on your network?

    6. #5
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      yeah, I'm posting from the network, this laptop's 192.168.0.2

    7. #6
      User05's Avatar
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      That'd suggest the router is doing its job handing out IPs. It sounds like you've been through the basics, but just to confirm - is the ethernet port light lit on the router when trying to establish the connection?

    8. #7
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      yeah, as soon as I power the xbox on, the light comes on for the ethernet port

    9. #8
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      Odd. I'll bow out of this one and perhaps let some others chime in with ideas. One last thing - I assume you definitely have tried resetting the router via the reset hole?

    10. #9
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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)

      yeah, have done the reset thing, no dice, thanks for trying anyway. I feel my situation may be slightly "unique"

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      Re: Can't obtain ip address!? Help (Sagem f@st 2054)


      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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