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    Sky DG934g router keeps dropping connection

    This is a discussion on Sky DG934g router keeps dropping connection within the Gaming on Sky forums, part of the Sky Broadband help category; Originally Posted by Isitme That means you have excessive noise on your line. Can you post your stats from the ...

    1. #11
      Christophorus's Avatar
      Christophorus is offline Sky User Member
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      Re: Sky DG934g router keeps dropping connection

      Quote Originally Posted by Isitme View Post
      That means you have excessive noise on your line. Can you post your stats from the Test socket and from your normal position?
      This is my stats from the Test socket at this current moment:

      Connection Speed 10973 kbps 796 kbps
      Line Attenuation 31 db 17 db
      Noise Margin 7 db 9 db


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    3. #12
      Isitme's Avatar
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      Re: Sky DG934g router keeps dropping connection

      Do you have wires attached to the faceplate of your master socket? When the faceplate is removed, do the rest of your extensions stop working?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
      Christophorus's Avatar
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      Re: Sky DG934g router keeps dropping connection

      Quote Originally Posted by Isitme View Post
      Do you have wires attached to the faceplate of your master socket? When the faceplate is removed, do the rest of your extensions stop working?
      No there are no wires attached to the faceplate - and none of my extensions stop working.

    5. #14
      Isitme's Avatar
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      Re: Sky DG934g router keeps dropping connection

      Quote Originally Posted by Christophorus View Post
      No there are no wires attached to the faceplate - and none of my extensions stop working.
      If that is correct your wiring is wrong. Remove the internal plate on the NTE5. There should only be the 2 incoming wires connected to the A and B terminals. If there are more than the incoming connected they should be removed and fixed to the faceplate.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #15
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      Re: Sky DG934g router keeps dropping connection

      Quote Originally Posted by Isitme View Post
      If that is correct your wiring is wrong. Remove the internal plate on the NTE5. There should only be the 2 incoming wires connected to the A and B terminals. If there are more than the incoming connected they should be removed and fixed to the faceplate.
      I've not done this because I'm not sure how I would go around doing this. But, something interesting happened over the past week.

      I recently switched the line rental to Sky (from BT) and I ended up getting slightly lower speeds over the past week - dropping from 10973 kbps to 6048kbps to 3342kbps. Even though my speeds were slightly slower, I noticed one thing - I did not disconnect from anything once throughout the whole week.

      Then, my connection speed went up to its normal speed and now I've suffered two disconnections in the last 20 minutes. Could that help you out?

    7. #16
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      Re: Sky DG934g router keeps dropping connection

      Until you isolate the extension wiring and check we cant say for definite what the issue is. To me it sounds like your extension wiring is causing high noise and errors to build up on the line resulting in the disconnects at normal speed. When you had a lower speed the line didnt have to force as much data down it and so could cope easier with the errors.
      Please do as isitme asks and check your A and B connections for additional wires if there are any and disconnect by either (depending on the age of your nte5) unscrewing the screws and pulling them out or just pulling them out.

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    8. #17
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      Re: Sky DG934g router keeps dropping connection

      It's been a while since I posted in here, and I wanted to clarify that a week after I last posted in this thread, it started working again - without dropping.

      Until now again, it's been going on for the past 3 weeks. Normally it would be during peak hours between 5pm and 11pm - but recently it just happens all the time.

      These are my settings currently:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 27449579 31587362 0 3656 3371 169:02:49
      LAN 100M/Full 27332441 19761384 0 3021 3067 194:03:14
      WLAN 11M/54M 3635393 3061013 0 9013 1177 102:10:29
      ADSL Link Downstream Upstream
      Connection Speed 9211 kbps 978 kbps
      Line Attenuation 33 db 19 db
      Noise Margin 8 db 7 db

      And this is what happens when it disconnects:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 27474592 31621493 0 3660 3419 169:11:19
      LAN 100M/Full 27347401 19771847 0 3035 3068 194:11:44
      WLAN 11M/54M 3658775 3079876 0 9059 1185 102:18:59
      ADSL Link Downstream Upstream
      Connection Speed 9211 kbps 978 kbps
      Line Attenuation 33 db 19 db
      Noise Margin 2147483647 db 7 db

      You can notice that high downstream margin, which then cuts out the internet.

      Can anyone explain why the downstream margin is that high? Although I heard it's that number because you can't get a negative noise margin and it just drops below 0.

    9. #18
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      Re: Sky DG934g router keeps dropping connection

      Although I heard it's that number because you can't get a negative noise margin and it just drops below 0.
      That is correct. Many routers cannot display a negative value. It means there is more noise on your line than the ADSL signal, so it is drowned out.

      You should carry out the checks and actions previously recommended in this thread.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #19
      Christophorus's Avatar
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      Re: Sky DG934g router keeps dropping connection

      Well I detached the faceplate again and looked at the wiring. There's four wires - orange, black, green and white. The white and orange wires are connected to two screws whilst the other two - the black and green - are hanging loose.

      This can't be correct, surely?

    11. #20
      Isitme's Avatar
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      Re: Sky DG934g router keeps dropping connection

      It is possibly OK, but what is wrong is that you must have a junction box somewhere which is not running through the master socket. This junction will be feeding your extensions. Can you investigate remove the top plate and post s photo?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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