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This is a discussion on Ping within the Gaming on Sky forums, part of the Sky Broadband help category; Originally Posted by SOF006 That is the stupidest thing ive heard in my life, who ever told you that was ...
- 06-05-10, 05:48 PM #11
- 07-05-10, 10:10 AM #12
They told me that I can change it my self by going to http://192.168.0.1
but there is so many options I dont now what to change. Can someone help me
- 07-05-10, 10:32 AM #13
- 07-05-10, 11:58 AM #14
Again, I don't know whether to laugh or cry. Call up and demand to be put through to the customer solutions team - at least you'll get someone who knows what the phrase 'ping times' and max delays are (unless you get a more tenured t1 agent this time).
- 07-05-10, 05:13 PM #15
- 07-05-10, 08:00 PM #16
- 13-05-10, 07:38 PM #17
Whilst it is clear that you're being told utter rubbish by Sky; I do however agree with a previous poster that it looks like you are on Sky Connect from your speedtest result.
Log into your router and on the fisrt page. If your upstream rate is 448K you are on connect, and you're ping times can't be altered; as Sky don't control this on Connect. BT Wholesale do and BT Wholesale don't support changing it.
If the Upstream rate is something other that 448K, however, then you just need to be persistent, ask Tier 1 to raise a fault, go through their silly Q&A and once you're done ask to be transferred to CST. Ask CST to pop you on the gaming profile and jobs a good'un, sub-30ms pings
- 13-05-10, 07:51 PM #18
To add on to the above, if you are indeed on connect, CST can have it logged to bt to put you on fastpath, but it's essentially the connect service itself the problem in all honesty.
- 13-05-10, 08:03 PM #19
- 13-05-10, 08:17 PM #20
Oh, I know - 448 will train in on g.dmt spot on. However, I haven't a clue why anyone would set an upstream bit rate to 448kbps, apart from someone who hasn't a clue how to use lama and randomly sets a value of 460 odd for the upstream instead of 416kbps and then automatically sets to 448.