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    Xbox Live - Cannot Connect - Help!!

    This is a discussion on Xbox Live - Cannot Connect - Help!! within the Gaming on Sky forums, part of the Sky Broadband help category; If you pass the conenct to the internet then its should be down to 2 things, the dns lookup fails, ...

    1. #11
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      Re: Xbox Live - Cannot Connect - Help!!

      If you pass the conenct to the internet then its should be down to 2 things, the dns lookup fails, but i would expect you to have problems with surfing the web.
      The other one is for some reason the xbox is banned, have you had this xbox on live recently or have you just bought it.


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    3. #12
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      Re: Xbox Live - Cannot Connect - Help!!

      There is one other thing that I have done in the past that has solved alot of connection issues with my xbox and that is to clear the system cache. This can be done by going to the memory section of your xbox and when you select your memory device, instead of pressing 'A' to browse press 'Y' and then select clear cache. Maybe worth a try.

    4. #13
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      Re: Xbox Live - Cannot Connect - Help!!

      Hi Pau1200, I recently bought the 360 second hand from game. Maybe it could be a banned unit?

      Is there anyway I can confirm this?

      I will try clearing the system cache too.

    5. #14
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      Re: Xbox Live - Cannot Connect - Help!!

      It could be a banned unit, i know alot of them are about, i would have thought game would of checked it. The only way to fond out is to give xbox customer services a ring and tell them you have just bought it 2nd hand. I would have the serial number ready, this can be found on the back.

    6. #15
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      Re: Xbox Live - Cannot Connect - Help!!

      I have just seen a video on youtube that shows you how to confirm if your console is banned. I shall do this when I get home. I would bet that this is causing the problem, as I can see nothing else that would cause it.

    7. #16
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      Re: Xbox Live - Cannot Connect - Help!!

      If it is banned take the thing back to game, they shouldnt be selling banned xbox's thats really naughty.

    8. #17
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      Re: Xbox Live - Cannot Connect - Help!!

      Checked my 360 last night, and it is a banned unit. I am really pee'd off. Phone game's customer service and they are refusing a refund or exchange as the reckon that it's the gamertags that get banned, and not the units. I know differently, it is defo the 360's that get banned. I have written a mail to microsoft, where I hope to get written confirmation of this that I can then send to Game.

      At least I know why it wouldnt connect now!!

    9. #18
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      Re: Xbox Live - Cannot Connect - Help!!

      It is certainly the consoles that are banned, a company like Game shoud (and do) know this. Tell them you are contacting your local trading standards and also the local free papers, I am sure they will be interested to know what they are doing.

    10. #19
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      Re: Xbox Live - Cannot Connect - Help!!

      They are not allowed to sell banned xbox 360's. The problem is that microsoft did an update which detected when people tampered with the xbox's and banned them. What people did was to part ex them in places like game, so they got stuck with them. Im sure that if you tell them the xbox is not fit for purpose as it will not connect to xbox live they will have no choice but to back down. Also tell them that your profile is on a memory card and you have sucessfully logged into xbox live on another machine, so its definatly the xbox thats banned.

    11. #20
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      Re: Xbox Live - Cannot Connect - Help!!

      Not getting any joy. They are now saying that they will not refund or exchange as there is no proof that I was not the one who got the console banned.

      They say that they are all tested when they get traded in. Obviously not tested for this though, but cannot get anything out of them. Anyone have suggestions?

     

     
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