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This is a discussion on Disconnections/Dropouts within the Gaming on Sky forums, part of the Sky Broadband help category; I've been having a lot of trouble with my internet over the past month, as it disconnects frequently while I'm ...
- 26-10-09, 02:48 PM #1
I've been having a lot of trouble with my internet over the past month, as it disconnects frequently while I'm on my 360, and sometimes will disconnect when the phone rings even though i have filters on the line. I've noticed the noise margin is usually around 7/8, but can sometimes drop below 7 and even below 6 if this helps.
Thanks, any help appreciated.
- 26-10-09, 02:51 PM #2
Post your stats from the normal position and from the test socket. Details on Stats and Test socket can be found in the Quick Links box on the left.
- 26-10-09, 02:55 PM #3
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 20.0 db 9.5 db
Noise Margin 7.9 db 21.0 db
- 26-10-09, 02:59 PM #4
I'm not sure on the test socket, i've already got the ADSL plugged into what looks like one and it's already open, i do know that an engineer came out when I switched to Sky and did something with it because the router was constantly on standby though.
- 26-10-09, 03:03 PM #5
- 26-10-09, 03:17 PM #6
Yes you appear to be on Connect, although your Profile says Mid. It is quite possible you are suffering from the throttling being experienced by all Connect users. See here -
(Unofficial) FAQ - Sky Connect Users
It is also possible you have a fault on your line. Your low noise margin compared to your attenuation/speed seems to indicate something is wrong. Do you hear any extraneous noise on the line when you are making a phone call?
- 26-10-09, 03:37 PM #7
Sorry, I am on connect. I haven't noticed any noise either.
- 26-10-09, 04:00 PM #8
- 26-10-09, 04:19 PM #9
They occur all the time, but very frequently between 5 and 12.
Download speedachieved during the test was - 3392 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
- 26-10-09, 04:22 PM #10
Are you using wireless? Your download now should be near 7000kbps.
What OS are you using?