Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 5 FirstFirst 12345 LastLast
    Results 21 to 30 of 43

    Disconnections/Dropouts

    This is a discussion on Disconnections/Dropouts within the Gaming on Sky forums, part of the Sky Broadband help category; I thought I'd fixed it then, was monitoring the noise margin when the internet disconnected and it was around 7-8 ...

    1. #21
      Neown's Avatar
      Neown is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Oct 2009
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      I thought I'd fixed it then, was monitoring the noise margin when the internet disconnected and it was around 7-8 ish db, so i unplugged the wire that connects the router to the laptop downstairs and it shot up to 10 db, then the phone rang and i was disconnected again, and when it came back on it dropped back to around 7-8 db.


    2. Advertisement
    3. #22
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Disconnections/Dropouts

      Try ringing you phone from a mobile when you are watching the stats, if it does the same again and you have swapped the filters then chances are you have a high resistance fault.

      This basically means that there is a connection/joint somewhere that cannot handle the extra strain of a voice call and it breaks down the connection when the phone is in use.

      This fault is usually either at the junction box on the telegraph pole or in the green cabinet.

    4. #23
      calitoxs's Avatar
      calitoxs is offline Sky User Member
      Exchange: Genfield, Leicester (EMGLNFI)
      Broadband ISP: Sky Max/Unlimited
      Router: D-Link DSL-2640S
      Sky TV: 6 mixes + sport
      Join Date
      Aug 2007
      Posts
      49
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      Guessing this is the same problem as I am getting. Changed the filters 4 times and phone still drops out. Oh well... time to give bt a ring

    5. #24
      Neown's Avatar
      Neown is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Oct 2009
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      just switched the filters round and rang the phone from my mobile, the noise margin dropped slightly then the internet went.

    6. #25
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Disconnections/Dropouts

      I am afraid it looks like you have a fault on your line and unfortunately, as Smithy, says it is the intermittent type which is very difficult to get anything done about. All you can do is call Sky and try to get them to order a line check from BT.

      Just to be sure, can you try the Test socket? I don't know why, but I got the impression from an earlier post that you were using a filtered faceplate, which does not seem to be the case.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #26
      Neown's Avatar
      Neown is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Oct 2009
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      I'm pretty sure I'm already running off the test socket. I looked at the guide you have and the master socket looks exactly like what i have the router plugged into, as it has the faceplate took off it. There's another socket next to it which i tried, but i don't get anything from it at all.

    8. #27
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Disconnections/Dropouts

      Yes, if you have removed the faceplate and plugged into the socket it plugs into, that is the Test socket. Just one other thing, if you have extensions are these dead, no dial tone, when your faceplate is removed. Can you check?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #28
      Neown's Avatar
      Neown is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Oct 2009
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      have also noticed that since the family have switched the laptop on and started using the internet on it the noise margin has started jumping a lot from between 6 and 8, whereas before it was a straight line.

    10. #29
      Neown's Avatar
      Neown is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Oct 2009
      Posts
      34
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      do you mean the other sockets? if so I'm not sure, the statistics said the connection speed was on 7 kbps, but the router didn't have any connection at all, no standby light or anything. Also, is it normal that when you switch the router on it stays on the standby light for about 20 seconds before switching to green?

    11. #30
      calitoxs's Avatar
      calitoxs is offline Sky User Member
      Exchange: Genfield, Leicester (EMGLNFI)
      Broadband ISP: Sky Max/Unlimited
      Router: D-Link DSL-2640S
      Sky TV: 6 mixes + sport
      Join Date
      Aug 2007
      Posts
      49
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Disconnections/Dropouts

      Dont take this the wrong way but im trying to build up a picture of your home. Have you tried just taking everything out of the test socket except the ASDL filter and the router and no phone?

     

     
    Page 3 of 5 FirstFirst 12345 LastLast

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION