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This is a discussion on Disconnections/Dropouts within the Gaming on Sky forums, part of the Sky Broadband help category; I thought I'd fixed it then, was monitoring the noise margin when the internet disconnected and it was around 7-8 ...
- 28-10-09, 06:56 PM #21
I thought I'd fixed it then, was monitoring the noise margin when the internet disconnected and it was around 7-8 ish db, so i unplugged the wire that connects the router to the laptop downstairs and it shot up to 10 db, then the phone rang and i was disconnected again, and when it came back on it dropped back to around 7-8 db.
- 28-10-09, 07:26 PM #22
Try ringing you phone from a mobile when you are watching the stats, if it does the same again and you have swapped the filters then chances are you have a high resistance fault.
This basically means that there is a connection/joint somewhere that cannot handle the extra strain of a voice call and it breaks down the connection when the phone is in use.
This fault is usually either at the junction box on the telegraph pole or in the green cabinet.
- 28-10-09, 07:56 PM #23
Guessing this is the same problem as I am getting. Changed the filters 4 times and phone still drops out. Oh well... time to give bt a ring
- 28-10-09, 08:30 PM #24
just switched the filters round and rang the phone from my mobile, the noise margin dropped slightly then the internet went.
- 28-10-09, 08:40 PM #25
I am afraid it looks like you have a fault on your line and unfortunately, as Smithy, says it is the intermittent type which is very difficult to get anything done about. All you can do is call Sky and try to get them to order a line check from BT.
Just to be sure, can you try the Test socket? I don't know why, but I got the impression from an earlier post that you were using a filtered faceplate, which does not seem to be the case.
- 28-10-09, 08:55 PM #26
I'm pretty sure I'm already running off the test socket. I looked at the guide you have and the master socket looks exactly like what i have the router plugged into, as it has the faceplate took off it. There's another socket next to it which i tried, but i don't get anything from it at all.
- 28-10-09, 09:06 PM #27
Yes, if you have removed the faceplate and plugged into the socket it plugs into, that is the Test socket. Just one other thing, if you have extensions are these dead, no dial tone, when your faceplate is removed. Can you check?
- 28-10-09, 09:07 PM #28
have also noticed that since the family have switched the laptop on and started using the internet on it the noise margin has started jumping a lot from between 6 and 8, whereas before it was a straight line.
- 28-10-09, 09:12 PM #29
do you mean the other sockets? if so I'm not sure, the statistics said the connection speed was on 7 kbps, but the router didn't have any connection at all, no standby light or anything. Also, is it normal that when you switch the router on it stays on the standby light for about 20 seconds before switching to green?
- 30-10-09, 02:18 PM #30
Dont take this the wrong way but im trying to build up a picture of your home. Have you tried just taking everything out of the test socket except the ASDL filter and the router and no phone?