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    slow speeds and is this false advertising?

    This is a discussion on slow speeds and is this false advertising? within the Gaming on Sky forums, part of the Sky Broadband help category; Hello SkyUser, My first post so be nice =P 2 Problems, 1. about 1 meg speeds off of sky max ...

    1. #1
      Yew's Avatar
      Yew
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      slow speeds and is this false advertising?

      Hello SkyUser,

      My first post so be nice =P

      2 Problems,

      1. about 1 meg speeds off of sky max ping never lower than 80, and 16 meg package should not be slower than 4 meg broardband package =S, my speeds are slower than what you can get in bagdad, my estate is only 5 years old, only 2 miles from the exchange, and sky think i should be able to get 5 meg


      And also

      Terms and conditions

      "Excessive use during peak time

      We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative effect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

      Traffic management of our Network

      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times. "


      On the FAQ Page

      "No speed caps on our network
      Sky Broadband has a high-capacity network that is designed to carry large amounts of traffic without congestion. So our promise to customers taking our Base, Mid or Max products is that we won’t slow down your connection speeds at peak times."

      False advertising FTW?


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    3. #2
      Yew's Avatar
      Yew
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      re: slow speeds and is this false advertising?

      And sorry for the lack of commas in the 1st sentance.

    4. #3
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      re: slow speeds and is this false advertising?

      I haved edited your thread title to avoid libel.

      You need to read the T&Cs and FAQ again (can you also provide links to what you are reading).

      The FAQ is in relation to 'No speed caps on our network' ie LLU.

      The traffic management is in relation to 'Sky Broadband Connect ' ie non -llu, the BT rebadged product.

      All above board and not misleading.

    5. #4
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      Re: slow speeds and is this false advertising?

      You need to do a bit more research into the Sky packages, there are different setups, allowances, FUP's ect.

    6. #5
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      Re: slow speeds and is this false advertising?

      Ok thanks for clearing that up, any tips to speed up my interent (above basics like dont downoload and play games at the same time) as it is virtually impossible to play games ( CSS COD4/5 COH etc) on. And when two computers are online, the less said the better....

      Thanks Yew
      Last edited by Yew; 02-06-09 at 07:54 PM. Reason: typos - sorry

    7. #6
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      Re: slow speeds and is this false advertising?

      Quote Originally Posted by Yew View Post
      And sorry for the lack of commas in the 1st sentance.
      How about the lack of reading the correct package T&C and comprehension?

    8. #7
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      Re: slow speeds and is this false advertising?

      Quote Originally Posted by joss View Post
      How about the lack of reading the correct package T&C and comprehension?
      sorry i didnt find the sky website the easiest to use, especially when my internet died whilst browsing it =(

    9. #8
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      Re: slow speeds and is this false advertising?

      Ok, let's ignore your first post and start again

      Post your router stats and let's see what's going on.

      We should be able to help get you a good speed for your line.

     

     

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