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    Odd Ping Problem on Sky BB Connect - Help Please People!

    This is a discussion on Odd Ping Problem on Sky BB Connect - Help Please People! within the Gaming on Sky forums, part of the Sky Broadband help category; Hello there I have a weird problem. If I ping websites through cmd I get around 43ms. This is great! ...

    1. #1
      Jezzer256's Avatar
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      Odd Ping Problem on Sky BB Connect - Help Please People!

      Hello there

      I have a weird problem. If I ping websites through cmd I get around 43ms. This is great!

      If I play online games I get a good 60ms ping for a fair while. Perhaps 5-10mins; it differs (there is seemingly no pattern as to how long this period of time lasts). Then, the ping rockets to 140ms.

      I then restart the game and the ping is back at 60ms (ish), and the process repeats.

      Any ideas chaps? I've got a ticket to speak with Tier 3 but they said they can't change my max delays because I'm on Broadband Connect. I've been on some list that they put me on for ages (don't know what it is; something to do with BT) but it hasn't helped at all.

      Thanks guys!

      PS I think my exchange is Findon, Worthing, Sussex.


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    3. #2
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      Re: Odd Ping Problem on Sky BB Connect - Help Please People!

      wireless?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Odd Ping Problem on Sky BB Connect - Help Please People!

      Nope

    5. #4
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      Re: Odd Ping Problem on Sky BB Connect - Help Please People!

      Well your connection displays the symptoms of mine and many others on Sky Connect. Is it just at peak times this happens? My ping can be fine but as soon as large amounts of info are sent during a game (WoW as an example) the ms rises in large chunks and kicks me from the server quite quickly. Any time other than between 6-11pm my connection is fine and can play games without any hiccup, so maybe you have the same issue and your line is being throttled at peak times causing your lag.

    6. #5
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      Re: Odd Ping Problem on Sky BB Connect - Help Please People!

      Quote Originally Posted by Jezzer256 View Post
      Hello there

      I have a weird problem. If I ping websites through cmd I get around 43ms. This is great!

      If I play online games I get a good 60ms ping for a fair while. Perhaps 5-10mins; it differs (there is seemingly no pattern as to how long this period of time lasts). Then, the ping rockets to 140ms.

      I then restart the game and the ping is back at 60ms (ish), and the process repeats.

      Any ideas chaps? I've got a ticket to speak with Tier 3 but they said they can't change my max delays because I'm on Broadband Connect. I've been on some list that they put me on for ages (don't know what it is; something to do with BT) but it hasn't helped at all.

      Thanks guys!

      PS I think my exchange is Findon, Worthing, Sussex.
      Your symptoms are exactly what I was getting on connect, with the throttling in peak hours.

    7. #6
      Jezzer256's Avatar
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      Re: Odd Ping Problem on Sky BB Connect - Help Please People!

      Well at least I'm not the only one. Has anyone found any fixes though?

      Jez

    8. #7
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      Re: Odd Ping Problem on Sky BB Connect - Help Please People!

      Quote Originally Posted by Jezzer256 View Post
      Well at least I'm not the only one. Has anyone found any fixes though?

      Jez
      Not at the moment Jez, some say it could be sorted soon but I wouldn't hold your breath as Sky haven't publicly said anything about the throttling, there customer support teams have been kept in the dark so far aswell.

     

     

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