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    Connection Keeps Disconnecting while gaming

    This is a discussion on Connection Keeps Disconnecting while gaming within the Gaming on Sky forums, part of the Sky Broadband help category; I've been playing online games on the ps3 for a few months now and while playing pro evo 2008 I ...

    1. #1
      chalmers1982's Avatar
      chalmers1982 is offline Sky User Member
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      Connection Keeps Disconnecting while gaming

      I've been playing online games on the ps3 for a few months now and while playing pro evo 2008 I lose my connection after a few games every night (around 30 mins to an hour)

      I've logged into my router online and check my statistics and I noticed after a while the connection speed changes to zero.

      I'm not too technical but any help would be appreciated.

      Below are some of my current stats on my router

      System Up Time: 00:39:28

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 3041 2510 0 235 756 00:37:35
      LAN 100M/Full 1140 0 0 42 0 00:39:23
      WLAN 11M/54M 5061 5006 0 1145 325 00:39:11
      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 384 kbps
      Line Attenuation 34 db 18 db
      Noise Margin 7 db 14 db

      Thanks.


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    3. #2
      Steven_Belfast's Avatar
      Steven_Belfast is offline Sky User Member
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      Re: Connection Keeps Disconnecting while gaming

      Hello man ,

      Call sky tell them to change you upstream from 384Kbps to 416Kbps ,
      My guess is you have a black sagem router .

    4. #3
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      chalmers1982 is offline Sky User Member
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      Re: Connection Keeps Disconnecting while gaming

      Thanks for that, do you think this would solve the problem. Will it cost me extra for Sky to change this?

      I have the black netgear router

    5. #4
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      Re: Connection Keeps Disconnecting while gaming

      Na it will not cost you any more,
      But i got bad news for you man you are going to have to go with tier 1 first of all then over to cst but then can change it in a few mins for you ,

      Dont forget to thanks the good folks in cst
      Last edited by Steven_Belfast; 11-12-08 at 09:29 PM.

    6. #5
      chalmers1982's Avatar
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      Re: Connection Keeps Disconnecting while gaming

      Quote Originally Posted by Steven_Belfast View Post
      Na it will not cost much,
      But i got bad news for you man you are going to have to go with tier 1 first of all then over to cst but then can change it in a few mins for you ,

      Dont forget to thanks the good folks in cst
      Sorry to be a pain but I have no idea what these things are

    7. #6
      Steven_Belfast's Avatar
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      Re: Connection Keeps Disconnecting while gaming

      Man its ok that is why the forums are here,
      You have to call up sky tier1 ,
      Then will have you do things like Checking connections / master / test socket and changing the filters but after that you will be put on to C.S.T higher tier tech suppoer but they can make the changes you need .

    8. #7
      chalmers1982's Avatar
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      Re: Connection Keeps Disconnecting while gaming

      I phoned Sky again and went through all the tier 1 checks, 1 thing the person said was that my phoneline and router must be through the same micro filter! Is this correct?

      I've basically been using my router and sky TV through 1 microfilter and in another room I have my phone connected through a 2nd micro filter.

      I've connected these to the same 1 now to see if that helps.

      Another things they've told me to do is connect my router/telephone through my master socket, again is it essential to use my master socket? The reason I am asking is that my master socket is in a cupboard in my hall with no access to power points, I am testing this just now so the wires are coming across my hall floor which will not be practical.

    9. #8
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      Re: Connection Keeps Disconnecting while gaming

      Hello man,

      Well as long as the filters are not clashing then you can have your phone where ever you like ,
      As for the master socket will yes its all ways better go be there ,
      At least its a bit better now thats the main thing .

    10. #9
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      Re: Connection Keeps Disconnecting while gaming

      Did they change anything to the connection? Did you get through to cst ?

      Could you post your stats after the call.

    11. #10
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      Re: Connection Keeps Disconnecting while gaming

      Quote Originally Posted by googleme View Post
      Did they change anything to the connection? Did you get through to cst ?

      Could you post your stats after the call.
      No they never changed anything to my connect and never got through to cst.

      They asked me to try my router through my master socket and connect the telephone to the same cable. I have done this let it run for half an hour then tried to play the ps3 online and it disconnected 4 games in a row so that's not helping at all. Current stats are as follows:

      System Up Time: 00:33:50

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 36584 15073 0 3325 1447 00:31:38
      LAN 100M/Full 339 0 0 24 0 00:33:45
      WLAN 11M/54M 15939 37608 0 1726 3193 00:33:33
      ADSL Link Downstream Upstream
      Connection Speed 8160 kbps 384 kbps
      Line Attenuation 34 db 18 db
      Noise Margin 9 db 13 db

     

     
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