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    Lagging at peak times

    This is a discussion on Lagging at peak times within the Gaming on Sky forums, part of the Sky Broadband help category; Originally Posted by Xire01 Well its a bit of a strange coincidence then that I have just changed ISP and ...

    1. #21
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      re: Lagging at peak times

      Quote Originally Posted by Xire01 View Post
      Well its a bit of a strange coincidence then that I have just changed ISP and now suffering from these problems
      Have you asked Sky to reduce your max delays down to 8 to improve gaming?

      If not fill in the KANA form on the Sky.com user account.

      What do you get when you ping BBC?


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    3. #22
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      re: Lagging at peak times

      I get the following when trying to ping the BBC at this time of night:



      Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

      Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

      Reply from 212.58.224.138: bytes=32 time=67ms TTL=121

      Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

      Reply from 212.58.224.138: bytes=32 time=68ms TTL=121



      Ping statistics for 212.58.224.138:

      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

      Approximate round trip times in milli-seconds:

      Minimum = 67ms, Maximum = 70ms, Average = 68ms



      And no I havent asked sky to reduce my max delays, ill look in to it.

      Thanks for your help by the way.

    4. #23
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      Re: Lagging at peak times

      Glad you got it sorted Xrie01

      i still have not had a reply from sky about my mac code

    5. #24
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      Re: Lagging at peak times

      Hi fugly
      Have you rang Customer Relations on 02077053000 explain to them, They offered mac code when I explained the problems. They will tell you that they are not technical so cannot help with the tech side they can put you through to cst I was happy with assistance they provided.

    6. #25
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      Re: Lagging at peak times

      They won't pass you to CST they will put you through to tier 1 tech support and you are better off filling in the KANA form for Max delay reduction as not all tier 1 staff have been instructed in max delay calls.

    7. #26
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      Re: Lagging at peak times

      PaulSky

      Cheers Paul learn some think new every day

    8. #27
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      Re: Lagging at peak times

      Quote Originally Posted by Xire01 View Post
      I get the following when trying to ping the BBC at this time of night:



      Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

      Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

      Reply from 212.58.224.138: bytes=32 time=67ms TTL=121

      Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

      Reply from 212.58.224.138: bytes=32 time=68ms TTL=121



      Ping statistics for 212.58.224.138:

      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

      Approximate round trip times in milli-seconds:

      Minimum = 67ms, Maximum = 70ms, Average = 68ms



      And no I havent asked sky to reduce my max delays, ill look in to it.

      Thanks for your help by the way.
      I have the same problems, my ping can be quite normalish (50s) and then shoots up to around 121:

      Pinging 212.58.224.138 with 32 bytes of data:

      Reply from 212.58.224.138: bytes=32 time=60ms TTL=121
      Reply from 212.58.224.138: bytes=32 time=61ms TTL=121
      Reply from 212.58.224.138: bytes=32 time=59ms TTL=121
      Reply from 212.58.224.138: bytes=32 time=59ms TTL=121

      Ping statistics for 212.58.224.138:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 59ms, Maximum = 61ms, Average = 59ms

      Really ******* me off tbh, as soon as this happens i get kicked from servers. I rang sky the other night to have my max delay reduced, and the woman i got had no idea whatsoever what i was talking about. I mean, not one clue.


    9. #28
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      Re: Lagging at peak times

      that's because tier 1 won't know (well, some will)...you need to get past them to CST as they're the ones who can sort it out...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #29
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      Re: Lagging at peak times

      As suggested numerous times in this thread, you should fill in the KANA form on the Sky website, it will get done within three days normally.

      Although if your ping is up and down that much then the problem may lie elsewhere.

    11. #30
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      Re: Lagging at peak times

      I dont know if im just being blind but i cant see this KANA form you mention to fill out, no idea what it is so any idea where to find it on their site?

      My problem is the same ofc, i play 'World of Warcraft' and its impossible to play at peak times. Out of a group of 25 people im the only one to disconnect constantly when a lot starts to happen in the game, it seems to me as if i have massive packet loss compared to others and wondering if thats common with sky. Ofc others have lag like me but they dont disconnect, they are all able to carry on playin the game so thats what makes me think its an issue with Sky broadband. Just totally had enough of it now as its been going on for ages.
      Last edited by Mizuri; 12-01-09 at 10:26 PM.

     

     
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