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    Capping Download Speed to get Better Ping?

    This is a discussion on Capping Download Speed to get Better Ping? within the Gaming on Sky forums, part of the Sky Broadband help category; Originally Posted by Giner99 hey, i've got exactly the same prob. playing the first 2 or 3 rounds (~5-10 minutes) ...

    1. #11
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      Re: Capping Download Speed to get Better Ping?

      Quote Originally Posted by Giner99 View Post
      hey,

      i've got exactly the same prob. playing the first 2 or 3 rounds (~5-10 minutes) in any online game (cod4 or cod5 beta) i have a ping ~50-60ms. after that my ping gets worse.. or "back to normal" as Jezzer says.. i really don't know what to do.. i've checked all possible sources of error, resetted the router etc... it has been better in the past.. maybe just a temporary issue?
      any suggestions what might be the reason or what i could do to solve the prob?

      cheers and kind regards
      Have you tried ringing them and telling them to change the max delays?

      Because you're on Mid they would be able to do something about it. With me being on Connect, unfortunately there's not a lot they can do.

      Jez


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    3. #12
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      Re: Capping Download Speed to get Better Ping?

      @Giner99
      Phone them up and tell them you want your delay reduced. Unfortunately it may be difficult getting someone in Tier 1 who understands what you mean. Getting through to CST is the only way you will get it done, so insist that you are put through to the CST. You might also like to make a request using the KANA form, this is slower, but it will eventually get to the right person.
      As Jezzer says, you case is different, as you will be dealing directly with the person making the change.

      TomD


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      Re: Capping Download Speed to get Better Ping?

      I thought that it was only llu that had max delays, so if he's on connect he should still have interleaving? correct me if i'm wrong

    5. #14
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      Re: Capping Download Speed to get Better Ping?

      Every connection has max delays. Whether I'm using Sky's equipment (and therefore Sky can change the max delays themselves), or BT's equipment (and I have to get BT to change it), the max delays principle still applies.

      Also, every connection is on interleaving, unless it's been moved by BT to fastpath. I think

      Jez

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      Re: Capping Download Speed to get Better Ping?

      Quote Originally Posted by Isitme View Post
      @Giner99
      Phone them up and tell them you want your delay reduced. Unfortunately it may be difficult getting someone in Tier 1 who understands what you mean. Getting through to CST is the only way you will get it done, so insist that you are put through to the CST.
      You can "demand" all you want but if the tier 1 agent has not been trained due to Sky not putting out the training information (as has happened to many of us) you will get no where. We have been told that if agents have not been trained to handle max delay calls then they cannot handle the call fullstop and this is from Sky themselves Obviously with some agents trained and many not trained this leads to a lottery when it comes to calling in to get it done.

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      Re: Capping Download Speed to get Better Ping?

      ^^^
      I think that is what I said.

      TomD


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      Re: Capping Download Speed to get Better Ping?

      You also said to "insist" on being put through to CST, this will not be possible with agents not given the training on max delay requests by Sky. If you get an untrained agent they cannot put you through no matter how much they would like to so insisting will get you nowhere. Easiest option is Kana or keep ringing till you hit an agent that Sky has deemed worthy of training lol

    9. #18
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      Re: Capping Download Speed to get Better Ping?

      So after over a year, this has not been conveyed to the plebs of Tier1?
      "All

      After reviewing the sky forums sites, recent escalations from customers and after discussions with Marketing, please can you implement the following

      Should any customer be transferred to Tier 3 and request for their max delay levels to be decreased as a result of them using their broadband connection for Gaming, please arrange for this to be done. You should look to set their max delays at 8. Please ensure you leave the customer with a stable line after completing this."

      TomD


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Capping Download Speed to get Better Ping?

      I'll ignore the "plebs" response and tell you the honest truth, no Sky have not instigated across all tier 1 agents, there are still a number of outsource and still some in house staff that have yet to be told about this. We chase it up at each team meeting we have and as yet Sky have not pushed on with it.

    11. #20
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      Re: Capping Download Speed to get Better Ping?

      To be honest I have a lot of friends who are call center staff and all the Sky people who post here, I wouldn't call any of them plebs, they are all intellegent hardworking people.

      Unfortunately they all seem to have to battle with horrid systems and lacklustre training and a general "meh" attitude from management.

      But time and again I worry that due to the Duopoly that has arisen from the cable mergers has made the situation so that Sky talk about "customer service" but with a "with as little money spent on equipment and training" said under their breath as they know their competitors are just as bad or even worse.

      But back on topic I still worry that Sky stil hasn't realised that this is a big potential money spinner, I would have paid more money for a gamer package that would have got me say fastpath connections and lower pings than the normal packages.

      But they seem just to want to hoover up the simple browser customers and leave more complicated customers to the other ISP's.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

     

     
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