Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 13 of 13

    another max delay ping question!

    This is a discussion on another max delay ping question! within the Gaming on Sky forums, part of the Sky Broadband help category; Just Rang them Back for second time and they wouldnt transfer me to CST due to there being no problem ...

    1. #11
      BestMasterchief's Avatar
      BestMasterchief is offline Sky User Member
      Exchange: pontypool SWPP
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Oct 2008
      Location
      pontypool
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: another max delay ping question!

      Just Rang them Back for second time and they wouldnt transfer me to CST due to there being no problem with the connection and they also wouldnt give me a support ticket, the member of staff this time actually logged the call and connected it to the account and talk me to ring again when there not as busy and then the member of staff who picks up my call next time will know to transfer me straight away, anyone had experiance like this?


    2. Advertisement
    3. #12
      googleme's Avatar
      googleme is offline Sky User Beta tester
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      May 2008
      Posts
      896
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: another max delay ping question!

      They should have transfered you straight though, or queue, rather than having to call again as a ticket was raised, did they give to a ticket, ref, job number ?

      Maybe worth calling 1st thing, so they can transfer you through, or after 23:00.

      I can understand it is frustrating calling through for your delays to be changed as people have not been informed on this. There are the few out there who do know about this and pop you through to get fixed.

      Fingers crossed all should be sorted soon for you.

    4. #13
      DDonnachie's Avatar
      DDonnachie is offline Sky User Member
      Exchange: WSARD
      Broadband ISP: Sky Max
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Oct 2008
      Location
      West of Scotland
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: another max delay ping question!

      Thought I would add my experience to the list...
      I got connected on the 27/10 and having previously read in these forums about Max Delay I knew how to get my increased ping sorted.
      Phoned Sky customer service at about 23:45 (wasn't intentional, just happened to be the time I was able to call), got through to a very good CST operator. Yold him about my ping issues and how I knew it could be sorted, his response was....yep I know what ur on about, I really should be raising a ticket for this, but give me 2 minutes and I'll see if one of the techs I know can resolve it just now.
      Call ended about midnight with my ping reduced to only about 10 above what it used to be pre-sky. So now I have no-one but myself to blame for dying lots online
      Not sure if its relevant but the call centre I got through to was in Dunfermline.

      It seems like the luck of the draw as to whether u get a decent operator or a script monkey.

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION