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    number for max delays change

    This is a discussion on number for max delays change within the Gaming on Sky forums, part of the Sky Broadband help category; I would seriously recommended for the time being that you use the Kana Form, As Paul has already mentioned the ...

    1. #11
      dsldude's Avatar
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      Re: number for max delays change

      I would seriously recommended for the time being that you use
      the Kana Form, As Paul has already mentioned the majority
      of the agents don't know what max delays are.

      And because its not included in the call flow guide they use
      you need to ether blag your way to CST, by asking them to open
      a ticket under Upfront Checks/High Ping times on-net.

      or tell them you have a slow connection and have the router in test socket
      already so you can skip most of the usual troubleshooting, once the tier1 agent
      passes you to CST to you can tell them the real problem as at least they know
      what max delays are.


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    3. #12
      alex-k's Avatar
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      Re: number for max delays change

      Quote Originally Posted by dholdi View Post
      I know the op has now been sorted but for anyone else reading you can also request max delays to be reduced via the kana form, others have reported a quick resolution doing it this way.
      Sky.com - Sky Help Centre>Contact Us>Feedback - Broadband Kana
      i done that before , emailed me back telling it will be done in 72 hours , after week no change so had to call them.
      I speak Russian / English / Lithuanian


    4. #13
      cooliocool2's Avatar
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      Re: number for max delays change

      What would the enquiry be on the KANA

      and what should i put in the description?
      Last edited by cooliocool2; 10-08-08 at 04:44 PM.

    5. #14
      x LAGER LOUT x's Avatar
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      Re: number for max delays change

      I put slow connection as the enquiry, and the description was something like max delays should be reduced to 8.

    6. #15
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      Re: number for max delays change

      thank you very much and ive just submitted my Kana

     

     
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