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    Slow d/l speed / high latency...please help!

    This is a discussion on Slow d/l speed / high latency...please help! within the Gaming on Sky forums, part of the Sky Broadband help category; Hello, first time posting here so will make it as to the point as possible. Since Friday night, i have ...

    1. #1
      RossN's Avatar
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      Slow d/l speed / high latency...please help!

      Hello, first time posting here so will make it as to the point as possible.

      Since Friday night, i have had latency issues.

      I phoned Sky tech support, they say everything seems fine.

      I have power cycled, hardwired, run anti virus, anti spy ware, changed filters.

      No difference.

      I thought i might have a connection to my network (which is password protected) from someone who shouldnt have been on there somehow, so i changed my router and network password.

      No difference.

      I ran a speed test or 50 last night and my d/l speed going from 6.5 Mbps to 0.1Mbps.

      My latency was when gaming was going from 100ms to 1000ms, i ran speed tests with everything closed and was getting the same results.

      this morning i updated my router firmware, thinking maybe its a problem there, but does anyone have any further suggestions?

      Cheers


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Slow d/l speed / high latency...please help!

      stats, stats and more stats...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Slow d/l speed / high latency...please help!

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 41771 61021 0 1182 8166 02:25:38
      LAN 10M/100M 44687 25790 0 6716 674 02:27:08
      WLAN 11M/54M 27105 23126 0 1825 757 02:27:01


      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 768 kbps
      Line Attenuation 29.0 db 20.5 db
      Noise Margin 12.8 db 13.0 db


      hopefully that is what your after? sorry i didnt include it to begin with

      i am told from a couple of friends who work in IT that they would bet their bottom $ on it being a sky problem, as the line speed is fluctuating so much at random times. i just dont know though....
      Last edited by RossN; 11-06-08 at 12:22 PM.

    5. #4
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      Re: Slow d/l speed / high latency...please help!

      wireless interference? try changing channel.

    6. #5
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      Re: Slow d/l speed / high latency...please help!

      Quote Originally Posted by Devil_Spawn View Post
      wireless interference? try changing channel.
      it is wireless or hardwired

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 144344 179740 0 647 3386 14:14:15
      LAN 10M/100M 53031 25790 0 1210 115 14:15:45
      WLAN 11M/54M 158454 137059 0 2411 666 14:15:38

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 768 kbps
      Line Attenuation 29.0 db 20.5 db
      Noise Margin 11.9 db 13.0 db

      stats atm
      Last edited by RossN; 11-06-08 at 11:50 PM.

    7. #6
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      Re: Slow d/l speed / high latency...please help!



      maybe you might have interferrence from eletrical items nearby say sky digibox?

    8. #7
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      Re: Slow d/l speed / high latency...please help!

      Quote Originally Posted by samperry209 View Post
      maybe you might have interferrence from eletrical items nearby say sky digibox?
      nothing has been moved around since or before the problem began on friday night.

      my laptop sits about 2 feet from the router with nothing metalic around.

      my signal strength is always very good (4 or 5 bars) and doesnt really fluctuate.

      as i said, the problem seems to be quite random and is wireless or hardwired.

      i am thinking of phoning Sky again.



      thats at the time of posting, will do a couple more through the day and see what sort of variations i get

    9. #8
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      Re: Slow d/l speed / high latency...please help!

      have you got another pc to test with?

      the windows signal strenth can be very misleading, it doesnt take into account noise.

    10. #9
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      Re: Slow d/l speed / high latency...please help!

      Quote Originally Posted by Devil_Spawn View Post
      have you got another pc to test with?

      the windows signal strenth can be very misleading, it doesnt take into account noise.
      i can try it on my girlfriends laptop later after work and post the results.

      as i said though, i get the same results when its hardwired.

    11. #10
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      Re: Slow d/l speed / high latency...please help!

      Have you tried changing channels on the router? Also if you believe it to be an issue with the adsl signal coming onto the router why not run on ethernet for a period of time to get a set of stats across a 24 hour period? If your speed in your stats is continuously changing it could point to a problem in one place where as the issue with wireless could be dragging you away from the main source of the slow down.

     

     
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