Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 24

    Sky Connect - able to reduce pings?

    This is a discussion on Sky Connect - able to reduce pings? within the Gaming on Sky forums, part of the Sky Broadband help category; Hi all, I am currently on Sky Broadband Connect as the other packages are not available in our area. I ...

    1. #1
      Jontibloor's Avatar
      Jontibloor is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jun 2008
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Lightbulb Sky Connect - able to reduce pings?

      Hi all,

      I am currently on Sky Broadband Connect as the other packages are not available in our area. I used the Kana tech support form to ask to have my delay levels reduced.

      However i got the following response:

      Thank you for contacting Sky Broadband Technical Support.
      As you are on the broadband connect package we are unable to alter the max delays for your connection. Your broadband connection is governed by BT and we do not have the means to adjust your settings.

      I trust this helps however should yo u continue to experience technical difficulties, please reply to this email or call us on 08442 41 05 15 . Lines are open 24 hours a day.
      Is there anyway I can get my pings improved? Go through BT? All help is much appreciated!


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Sky Connect - able to reduce pings?

      not really, how are you setup at present? are you wireless?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Jontibloor's Avatar
      Jontibloor is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jun 2008
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect - able to reduce pings?

      I play quake wired directly via the Sky Sagem router and have a wireless connection to it for my Xbox 360.

      I used to get pings of 15-30 with FireflyUk Adsl but then changed over to sky and get 50-60 at best.

    5. #4
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Sky Connect - able to reduce pings?

      BT do allow fastpath on connect, you need to post your router stats so that we could comment on whether this would be viable on your line. If it is you would have to ask Sky to get BT to enable it.


    6. #5
      Jontibloor's Avatar
      Jontibloor is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jun 2008
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect - able to reduce pings?

      Ok think these are the statistics you want:

      Router StatisticsSystem Up Time: 1:16:34

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 55812 36404 0 0 0 1:15:47
      LAN 87 0 0 0 0 1:16:34
      WLAN 37725 56726 0 0 0 1:16:12
      ADSL Link Downstream Upstream
      Connection Speed 6976 kbps 448 kbps
      Line Attenuation 33.0 db 16.5 db
      Noise Margin 6.3 db 23.0 db

    7. #6
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Sky Connect - able to reduce pings?

      i would suggest a comparison from your "test" socket (see first link in my sig)

      When you are in the test socket, do a nother ping test and see if it is any better

      (i would think you may have an internal wiring problem, with your attenuation you should be syncing at 8096 or there abouts)

    8. #7
      Jontibloor's Avatar
      Jontibloor is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Jun 2008
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect - able to reduce pings?

      Thanks for the post richone54, before i get those stats why would I get a ping of 15-30 stable with my old isp if it was a wiring problem?

    9. #8
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Sky Connect - able to reduce pings?

      i could not say for sure, may be a setting issue at the isp, could be down to router being a bit more sensitive or i may have the wrong end of the stick completley.

      either way a comparison will confirm one way or the other,

    10. #9
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Sky Connect - able to reduce pings?

      bear in mind there is a 10-day bedding in period for Connect (you don't say how long you've been with Sky)...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Sky Connect - able to reduce pings?

      ^^^ Whoops, Thanks IANTE, forgot about that

     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION