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    Very unhappy with Sky

    This is a discussion on Very unhappy with Sky within the Gaming on Sky forums, part of the Sky Broadband help category; Okay, here's what's happening. Yestarday, I spent about 1 hour and 30 minutes on the phone, first they put me ...

    1. #1
      Daluz's Avatar
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      Very unhappy with Sky

      Okay, here's what's happening.

      Yestarday, I spent about 1 hour and 30 minutes on the phone, first they put me through to some indian lady who I could tell was basicly reading her answers from some spreadsheet, then I was directed to the support team. I explained that not only I am getting a very bad ping when gaming, also, I am paying for a Mid connection 8mb, and I'm only getting the 2mb, I was told this was being fixed, and it wasn't.
      After they "fixed" it, I kept getting disconnects from the internet and I still am, now, I won't claim I know everything, but I'm a computer technician for a living, and I know damn well how to setup a internet connection and if there's anything wrong in my registry or anything else that could affect it. I'm on cable, I'm not wireless so this isn't the case.

      What makes me more angry is after spending almost 2 hours on the phone with Sky, nothing has been done, so I ask again, what can I do to get a better ping and upload speed besides changing my internet provider?

      Thank you for your time and sorry if I was a bit prompt, I'm just not very happy at the moment.


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    3. #2
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      Re: Very unhappy with Sky

      Hi Welcome to SkyUser

      If you could post your router stats for us to look at?

      Sky User - The unofficial support forum for everything Sky! How to get your router statistics




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    4. #3
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      Re: Very unhappy with Sky

      ADSL Firmware Version A2pB023c.d20e
      Modem Status Up
      DownStream Connection Speed 2944
      UpStream Connection Speed 416
      VPI 0
      VCI 38
      DownStream Connection Speed 2944 - Was 3200 yestarday, wonderful fix.

    5. #4
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      Re: Very unhappy with Sky

      Those figures don't really tell us the whole picture, could you include the rest?




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    6. #5
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    7. #6
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      Re: Very unhappy with Sky

      Sure.

      ADSL Port
      MAC Address removed by admin
      IP Address removed by admin
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 87.87.253.177
      Domain Name Server 90.207.238.97 90.207.238.99
      LAN Port
      MAC Address 00:19:4b:94:95:b3
      IP Address 192.168.0.1
      DHCP enable
      IP Subnet Mask 255.255.255.0
      Modem
      ADSL Firmware Version A2pB023c.d20e
      Modem Status Up
      DownStream Connection Speed 2944
      UpStream Connection Speed 416
      VPI 0
      VCI 38
      Wireless Port
      Name (SSID) removed by admin
      Region Europe
      Current Channel 11
      Wireless AP enable
      Broadcast Name removed by admin

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      Re: Very unhappy with Sky

      Hi

      I have removed the personal info from your above post, have a look at Monday's post, there are more useful stats available.




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      Re: Very unhappy with Sky

      Okay, will have a look.
      Thank you

    10. #9
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      Re: Very unhappy with Sky

      Sorry. What did you mean, "Mondays" post?

    11. #10
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      Re: Very unhappy with Sky





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