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    Very High Ping in games, particularly WoW

    This is a discussion on Very High Ping in games, particularly WoW within the Gaming on Sky forums, part of the Sky Broadband help category; Hi there I recently (today!) moved back to my parents house, and have plugged into their netgear router (dg834gt), browsing ...

    1. #1
      Xilly's Avatar
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      Very High Ping in games, particularly WoW

      Hi there

      I recently (today!) moved back to my parents house, and have plugged into their netgear router (dg834gt), browsing seems fine, fairly quick. Downstream of between 1 and 2 meg which is fine.

      However, when I launch a game and hop onto a server, I get particularly high pings. For example my ping in World Of Warcraft will not drop below 350, there are no issues with the server im connecting to.

      Ping times from dos to bbc.co.uk for example are a steady 75, not great but fine, my parents get their sky broadband for free, so im not expecting miracles.

      Any clues? Can't really play with a 300+ ping

      Thanks in advance

      Dave


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    3. #2
      x LAGER LOUT x's Avatar
      x LAGER LOUT x is offline Sky User Member
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      Re: Very High Ping in games, particularly WoW

      Phone support and get them to troubleshoot a slow connection. They should then open a ticket for you and transfer to (or arrange a callback from CST), then explain to CST that you want your Max Delays reduced. This should bring your pings down a fair bit.

    4. #3
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      Re: Very High Ping in games, particularly WoW

      could you also post your detailed router stats (see second link in my sig and look for the mognuts utility)

      how are you connected (wired or wireless) and you could do some comparison tests from your "test" socket (see first link in my sig)
      Last edited by richone54; 20-02-08 at 10:36 AM.

    5. #4
      Undecided Adrian's Avatar
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      Re: Very High Ping in games, particularly WoW

      Is the the same on all the severs you try and is it the same at non peak times to peak times?

      If it is the EU servers you connect to the most likely problem is more likely to be Blizzard's ISP which is telia, and frankly no matter bad UK ISP's are telia is in a whole diferent league, I was on Arathor for over 2 years then got so sick of the massive lag and poor latency soon as you hit 7pm during the week and most of the weekend I gave up with it, I won't pay for such shoddy service.

      As this was over NTL,BT and then Sky I knew it wasn't my ISP's causing this problem, trouble is blizzard and telia don't tend to admit when there is problems either, you know if there is a problem as the offical forums are full of why is the lag so terrible again, so a nip over to them may worthwhile to see if there anybody else with "issues".

      Your upload speed on base will also be a major limiting factor as your PC sends an awful lot of data to the game servers reporting on where you are in the world etc and so a fairly low upload spped could be causing some delays.

      One thing to note WoW uses up approx 25+ meg/hour of bandwidth and so if your parents are on the base package their 2gig/month allocation could be really hammered if you play a lot or need a biggish update.

    6. #5
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      Re: Very High Ping in games, particularly WoW

      Thanks for the replies, just for reference, what happens if the 2 gigabyte monthly allowance is exceded? Is is the same as other ISPS, whereby the speed is just severely reduced for the rest of the month?

      Also, is there somewhere I can monitor my usage so far in the month?

      With reference to Adrians excellent response, this is the same on all EU servers, in WoW, UT, CS, TF2 etc.
      The line when I lived here before was okay, back then I was on multiplay UK as my isp, but since i'm only going to be living here again temporarily I don't want to migrate out only for my parents to have to migrate back again after I leave.
      Will talk to them about moving up to the max package, its only a tenner a month?

      Detailed modem stats :

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 2048 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 31.1 13.0
      Attn(dB): 41.0 26.0
      Pwr(dBm): 16.5 0.8
      Max(Kbps): 9792 1216
      Rate (Kbps): 2048 416
      G.dmt framing
      K: 65(0) 14
      R: 16 16
      S: 2 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 65 14
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.2424 17.0666
      L: 528 120
      D: 64 8
      Counters
      SF: 1458407 1458405
      SFErr: 0 22
      RS: 49585872 6198221
      RSCorr: 1861 144
      RSUnCorr: 0 0

      HEC: 0 8
      OCD: 0 0
      LCD: 0 0
      Total Cells: 119756936 0
      Data Cells: 945088 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 15 0
      SES: 15 0
      UAS: 61 0
      Total time = 6 hours 54 min 32 sec
      SF = 1458407
      CRC = 0
      LOS = 29
      LOF = 0
      ES = 15
      Latest 1 day time = 6 hours 54 min 32 sec
      SF = 1458407
      CRC = 0
      LOS = 29
      LOF = 0
      ES = 15
      Latest 15 minutes time = 9 min 32 sec
      SF = 33640
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Last edited by Xilly; 17-02-08 at 05:04 PM.

    7. #6
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      Re: Very High Ping in games, particularly WoW

      One other quick question, if I call and upgrade the broadband, how easy is it for me to then downgrade again once I leave the house once more? Don't want to for example sign up to 12 months of max when I only really plan on being here for around two.

    8. #7
      Undecided Adrian's Avatar
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      Re: Very High Ping in games, particularly WoW

      Your line seems ok but I am not an expert in looking at those stats.

      With your parents line the 416k/sec upload could be the limiting factor the max product is 768k/sec and I would be happy if sky upped it even more as todays online games need as much upload speed as you can get.

      If you parents upgraded to Max they would be locked into a new 12 month contract and if you exceeded the 2gig/month useage limit Sky will wirte to your parents suggesting that they upgrade their package anyways.

      With World of Warcraft in mind a latency of 300ms although is not great I have certainly played it with worse and not got my bottom kicked, I proably wound't want to do a high end raid dungeon but you should be able to play with minor hiccups.

    9. #8
      Xilly's Avatar
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      Re: Very High Ping in games, particularly WoW

      Mini thread revival, i've had a look on the sky site and not found a contact number or email address for support, anyone got any clues?

      Thanks in advance

      edit :

      nevermind, opened eyes, found e-forms.
      Last edited by Xilly; 19-02-08 at 11:12 PM.

    10. #9
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      Smile Re: Very High Ping in games, particularly WoW

      Just another update, this morning I upgraded to Max, and last night I submitted a query to the CS team and received this response this morning :

      "Dear Mr Jones,


      Thank you for contacting Sky Broadband Support.

      I have arranged to have your max delays reduced. This usually helps with gaming issues.

      I trust this helps however should yo u continue to experience technical difficulties, please reply to this email or call us on 08705 515 515. Lines are open 24 hours a day. "

      If this resolves the issue then I have to say I am more than impressed at the speed and effectiveness of the CS team in this case, simply cannot ask for more.

    11. #10
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      Re: Very High Ping in games, particularly WoW

      thats good news, let us know how you get on,

     

     
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