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    Extremely high ping in online games and bad speedtest HELP

    This is a discussion on Extremely high ping in online games and bad speedtest HELP within the Gaming on Sky forums, part of the Sky Broadband help category; Right im getting extremely angry with Sky Broadband 8Meg (Netgear router 54.0mbps) ive been on the phone to them over ...

    1. #1
      Kawdam's Avatar
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      Extremely high ping in online games and bad speedtest HELP

      Right im getting extremely angry with Sky Broadband 8Meg (Netgear router 54.0mbps) ive been on the phone to them over and over and have got nowhere i phoned customer services to complain also and still nothin has been changed. . My problem is that im getting extremely high pings in Online Games eg, counterstrike, battlefield 2, guildwars and every other MMORPG i play. A game i cannt play due to having 300-3000ping/ms is guildwars thats one exmple of how bad certain big MMORPGS can get, for games such as counter strike say my friend who is on AOL wireless 8meg if he has 40ping in a uk server i have on average 100-115 which make the game almost unable to be played, i get kicked from alot of games due to high ping. Sky tried blaming it on my computer getting all snobby on the phone especially when i said its doing it on all 3 of my computers i just hung up in the end, its the same on the computer downstairs it was laggy on my old pc and i just recently just bought a brand new gaming pc and i still get high pings so my computer is out of the question surely? another thing is that when i phoned sky they said my connection is running at 7.5meg which is complete rubbish i run the speed test on this site and got just over 1700 on download speeds and just over 300 on upload it said im over 2500 under the average for sky which i am not happy about. That is the only problem i am havin which is extremely high ping everythin like browseing the internet is fast, the download speeds are decent at time but they can go really slow at it takes hours to download 500mb file coz im gettin 15kbps. Hosting games on example gears of war is very good nobody has problems connecting to me as far as i know i dont host much, can anyone help me solve this problem with high pings? I heard something about requesting to be changed to Tier3 and reduce max delays to 8 but they wouldnt do it when i phoned them, as i said they got all snobby and arrogant on the phone. I really appreciate any help i can get. Thanks!
      Last edited by Kawdam; 08-01-08 at 05:07 PM.


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    3. #2
      x LAGER LOUT x's Avatar
      x LAGER LOUT x is offline Sky User Member
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      Re: Extremely high ping in online games and bad speedtest HELP

      Can you post some stats from your router (preferably detailed ones).

    4. #3
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      Re: Extremely high ping in online games and bad speedtest HELP

      Yes i would if you will explain how? i do not know much about routers. Is there a program i can use to scan my router details or anythin i can open to show me everythin about my router..?

    5. #4
      x LAGER LOUT x's Avatar
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      Re: Extremely high ping in online games and bad speedtest HELP

      *Read whole message first*

      Click here then click on "Get Detailed Modem Statistics". Then click "Ok", enter your username as admin and your password as sky
      Click ok then click the back button on your browser.
      Now click "Download netgear.cfg file" and save it to your desktop.
      Open this .cfg file with wordpad, then copy and paste into your next message.

    6. #5
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      Re: Extremely high ping in online games and bad speedtest HELP

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 7488 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 15.9 13.0
      Attn(dB): 27.0 18.5
      Pwr(dBm): 19.3 0.8
      Max(Kbps): 10880 1248
      Rate (Kbps): 7488 416
      G.dmt framing
      K: 235(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 235 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.0677 17.0666
      L: 1888 120
      D: 64 8
      Counters
      SF: 56055681 56055679
      SFErr: 2 26
      RS: 3811786372 238236635
      RSCorr: 1034 3616
      RSUnCorr: 4 0

      HEC: 2 10
      OCD: 0 0
      LCD: 0 0
      Total Cells: 3944497859 0
      Data Cells: 100940363 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 1 0
      SES: 0 0
      UAS: 21 0
      Total time = 1 days 43 min 8 sec
      SF = 56055681
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 1
      Latest 1 day time = 43 min 8 sec
      SF = 152263
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 13 min 8 sec
      SF = 46402
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5082263
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      DO THIS LOOK RIGHT TO YOU? i did what you said and this come up.

    7. #6
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      Re: Extremely high ping in online games and bad speedtest HELP

      they show nothing wrong with connection...

      reading (albeit hard due to no punctuation) the OP it says you're wireless - this is gonna be the cause of your issues and wireless shouldnt really be used for gaming anyway...try wired and you should see its fine...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
      x LAGER LOUT x's Avatar
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      Re: Extremely high ping in online games and bad speedtest HELP

      Yes, you are connected at 7.5 mb. Try running a wired connection from the test sock to see if this improves.

    9. #8
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      Re: Extremely high ping in online games and bad speedtest HELP

      and thats a capped 7.5Mbps as well!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Extremely high ping in online games and bad speedtest HELP

      I cant go wired no wires will reach the netgear box only way i can is if i plug it into an extension lead and then the connection is all jumpy and disconnects me. Onlines games were worse when i had it plugged into an extension lead.

    11. #10
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      Re: Extremely high ping in online games and bad speedtest HELP

      longer ethernet cable will do the job - literally only way ur gonna get gaming working im afraid...OR use your old router (which i assume was ok) and use it as a wireless gateway
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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