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    So this tier 3 call, reply please

    This is a discussion on So this tier 3 call, reply please within the Gaming on Sky forums, part of the Sky Broadband help category; So if i phone up and ask for 8 ms will this solve my bull **** WoW pings, i cant ...

    1. #1
      Newfaith's Avatar
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      So this tier 3 call, reply please

      So if i phone up and ask for 8 ms will this solve my bull **** WoW pings, i cant raid atm thanks to this and its really ******* me off, i find that i idle around 150-200 most of the time which is quite high and as soon as we start raiding it can be fine and then i get spikes and disconnections and my Guild master telling me if it carries on any longer i can no longer raid which is understandable as it is just hindering progress atm for everyone.

      So what is this number i call for a start and what am i going to say?


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    3. #2
      HarryBosch's Avatar
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      Re: So this tier 3 call, reply please

      Hi there

      Try this first ,http://www.sky.com/portal/site/skycom/kana , fill in the form then cut and paste the following into the query description box

      All

      After reviewing the sky forums sites, recent escalations from customers and after discussions with Marketing, please can you implement the following

      Should any customer be transferred to Tier 3 and request for their max delay levels to be decreased as a result of them using their broadband connection for Gaming, please arrange for this to be done. You should look to set their max delays at 8. Please ensure you leave the customer with a stable line after completing this."


      Within 48 hours my sons pings were down to an average of 50 , sometimes lower , and he has reported no probs since , this was a week ago.

      However their have been instances where this hasn't solved the issue for some, but give it a try

      Hope this helps

    4. #3
      Undecided Adrian's Avatar
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      Re: So this tier 3 call, reply please

      Unfortunately the problem with WoW has nothing to do with Sky, Blizzard/Vivendi chose to go with Telia as their ISP in europe and frankly they are not up to the job.

      I played WoW for 2.5 years on NTL,BT and Sky and on all 3 of these there were problems with latency and ping and it's still ongoing.

      Some Virgin customers are having latencys of 1000+ and have had that since launch and all that Blizzard say is that they are aware of the issue between Virgin and Telia and that they are trying to resolve it.

      In the end I moved to the US servers after they dropped the whole regionislation thing and I got a whole lot better connection.

      The official boards are full of this and how blizzard and telia seem to be completely unable to handle all the traffic and are unable or unwilling to do anything about it.

    5. #4
      Newfaith's Avatar
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      Re: So this tier 3 call, reply please

      Quote Originally Posted by HarryBosch View Post
      Hi there

      Try this first ,http://www.sky.com/portal/site/skycom/kana , fill in the form then cut and paste the following into the query description box

      All

      After reviewing the sky forums sites, recent escalations from customers and after discussions with Marketing, please can you implement the following

      Should any customer be transferred to Tier 3 and request for their max delay levels to be decreased as a result of them using their broadband connection for Gaming, please arrange for this to be done. You should look to set their max delays at 8. Please ensure you leave the customer with a stable line after completing this."


      Within 48 hours my sons pings were down to an average of 50 , sometimes lower , and he has reported no probs since , this was a week ago.

      However their have been instances where this hasn't solved the issue for some, but give it a try

      Hope this helps
      Hi, so you did not need to phone them up at all you just sent this query in?

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: So this tier 3 call, reply please

      yep - but lowering it to 8s will make the line less stable so you'l prob lose some speed to compensate for it
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