Sky User - The unofficial support forum for everything Sky!

gaxze · #**101** 14-09-07, 06:59 PM

i called again today and just made a fuss.. slow connection and ive called numerous times before.. this time tho different from all others, i got a scottish lady.. and she didnt wanna bother with me coz she saw how many times i called in..

i guarantee if u get thru toa tier 3 admin they will lower your max delay but it may not have a great effect. depends on your line and your exchange.. im lucky and next to my exchange.. but i was pinging 80ms now im at 40ms..

so just keep baggering dont say gaming or ping to a TIER 1 coz it dont work..

kan.grewal · #**102** 15-09-07, 01:44 PM

Quote:

Originally Posted by IAmNotTheEnemy

(deep breath) because Sky dont support gamers and its only the odd helpful agent who'll actually bother....

Well how come when I received my 'welcome to broadband' letter, signed by the customer marketing director, the last line reads (and this is a direct quote)

Your Sky Broadband is on it's way. Surfing, downloading, gaming, emailing and so much more are just around the corner.

Hey....hey!

IWasNotTheEnemy · #**103** 15-09-07, 02:19 PM

and when has anyone believed anything they receive from Sky....

they might say it but in terms of changing settings to accommodate - not part of training

iKettles · #**104** 15-09-07, 02:43 PM

Weird, I'm pinging at 9ms on a server in Amsterdam (I live in Essex).

indefatigable · #**105** 15-09-07, 03:03 PM

Quote:

Originally Posted by iKettles

Weird, I'm pinging at 9ms on a server in Amsterdam (I live in Essex).

Shhhhh!!!! Dont say that, or you may end up with your home being annexed by a gang of irate gamers lol

Billx · #**106** 16-09-07, 05:42 PM

Hi all,

I emailed support through the sky website last week about issues with high latencies asking for the max delay to be set to 8 and got this reply.

Sorry for the delay in replying to your message.
I am unable to offer trouble shooting support for online games however, the following steps may help resolve a slow connection:

Great website btw.

ningall · #**107** 16-09-07, 05:47 PM

i get about 40-50 ping atm on sky BB so im gonan try adn see if this helps so playing on euro servers may be better now

indefatigable · #**108** 16-09-07, 07:07 PM

Quote:

Originally Posted by Billx

Hi all,

I emailed support through the sky website last week about issues with high latencies asking for the max delay to be set to 8 and got this reply.

Sorry for the delay in replying to your message.
I am unable to offer trouble shooting support for online games however, the following steps may help resolve a slow connection:

Great website btw.

Who was the email from? do you have a name?

@ningall

40-50ms is good enough, i wouldnt try my luck at anything less as it may cause other problems

Billx · #**109** 17-09-07, 07:43 AM

The email was from Karen Sky Broadband Support help@skycustomersupport.com (sorry Karen)

My ping is 60-70 using tracert and 80-90 in game.
I didn't mention gaming in the email but I guess the secret is out

indefatigable · #**110** 17-09-07, 07:53 PM

Hmm, dont know Karen, but it sounds like a new girl to me. Its possible she just hasnt been fully updated on our wee workaround for the gaming thing. Try again, this time mention gaming specifically, and Im sure you'll get another person dealing with it, who knows the tricks of the trade.