Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 10 of 13 FirstFirst ... 89101112 ... LastLast
    Results 91 to 100 of 122

    Low Pings WITHOUT Fastpath!!!

    This is a discussion on Low Pings WITHOUT Fastpath!!! within the Gaming on Sky forums, part of the Sky Broadband help category; Having e-mailed Sky towards the end of last week about the delays, a very helpful sky engineer rang me today. ...

    1. #91
      RedWOLF's Avatar
      RedWOLF is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      Having e-mailed Sky towards the end of last week about the delays, a very helpful sky engineer rang me today. At first he wasnt sure about lowering the delays due to line instability. However after about 30 mins he rang back and said he had capped my line to 4 megs (no worries there as I never get above 3.5 megs) and lowered the delays. Now pinging bbc.co.uk in the high 40's rather than the 80's . Engineer says I should monitor it over next 10 days. Havent tried gaming yet but it should have made a big difference to my in game pings which were 100+to UK servers. Thought my online gaming days were over for the next year so thanks to everybody on this thread!


    2. Advertisement
    3. #92
      gaxze's Avatar
      gaxze is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      28
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      ive created a ticket after baffling the tier 1 admin.. i was annoyed they wouldnt put me thru but ive got a call due so ill give till friday and call in.

      fingers crossed!

    4. #93
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      tier 1 are not trained in Max Delays - tbh its not part of normal tier 3 training!!!

      would prob be a lot easier to do it via the web email thingy as mentioned a few posts above...but again dont bother putting stats in as its never needed and just confuses people
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #94
      gaxze's Avatar
      gaxze is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      28
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      im concerned that some people here have gotten through and its working yet when i call up i never get put through to tier 3 admins. ive emailed and i just dont think it will work.. i really want a low ping its untrue.

      anybody like to tell me how i can get put to tier 3 admins?

    6. #95
      Grizzly's Avatar
      Grizzly is offline Sky User Member
      Exchange: ESFAL
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      29
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      Better off emailing & asking - That's me just had my Max Delay setting dropped from 32 to 8 after emailing Sky via the online form just under a week ago. Cheers to the original poster for the tip !!

      Pings have deffo dropped - down to about 40ms / 50ms from the 70/90ms (sometimes up to 200ms!) that I had previously.

      For those in the know!! Can you advise on the below?

      I'm wondering if I can improve my latency further by getting capped at 2mb? I'm on Mid just now and only actually get 3.5mb download speed on my line anyway. (I'm supposed to be able to get 6.5mb on my line, but I've never achieved anything like that), but would like to retain my download cap of 40gb a month.
      Last edited by Grizzly; 13-09-07 at 03:21 PM.

    7. #96
      kan.grewal's Avatar
      kan.grewal is offline Sky User Member
      Exchange: Dudley
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Sep 2007
      Posts
      71
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      Everyone, after emailing technical support using the online form, they've emailed me today and told me they've lowered my max delays to 8. Still to check it as I'm at work.

      This is what I put in my message if anyone wants to copy...

      Enquiry:

      I am having technical difficulties

      Connection

      Slow Connection

      Hi there, I'm having trouble with my internet connection - my 2 meg connection is much slower than with my previous ISP, and gaming is pretty much impossible. Can I have my Max Delays setting changed to 8 please as I understand that this will improve my pings. Cheers, Kan

    8. #97
      Sickn0t3's Avatar
      Sickn0t3 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Posts
      12
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      Quote Originally Posted by gaxze View Post
      anybody like to tell me how i can get put to tier 3 admins?
      i take back everything i said about Sky, i got through to Tier 3 finally by saying my line was slow and my connection was dropping, and he did some funky stuff and took him about 20 mins and there was no difference, so i said any chance u could put the max_delays down to 8 and he goes nea bother.

      everything sorted, back to my pre-sky ping with my superduper sky dl speeds.

    9. #98
      kan.grewal's Avatar
      kan.grewal is offline Sky User Member
      Exchange: Dudley
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Sep 2007
      Posts
      71
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      Well I've just done some ping tests, they've approximately halved.

      Some improvement then.

    10. #99
      Focus2000's Avatar
      Focus2000 is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: FreeSat
      Join Date
      Sep 2007
      Posts
      40
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      Quote Originally Posted by kan.grewal View Post
      I am having technical difficulties

      Connection

      Slow Connection

      Hi there, I'm having trouble with my internet connection - my 2 meg connection is much slower than with my previous ISP, and gaming is pretty much impossible. Can I have my Max Delays setting changed to 8 please as I understand that this will improve my pings. Cheers, Kan
      I pretty much asked the same thing, im on my 4th e-mail to them. They keep asking me to change filters, plug the router into the master socket. Grrrr why cant they just listen

    11. #100
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Low Pings WITHOUT Fastpath!!!

      (deep breath) because Sky dont support gamers and its only the odd helpful agent who'll actually bother....
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
    Page 10 of 13 FirstFirst ... 89101112 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION