Quote:
Originally Posted by gilbert
....I so hope you force their hand cos the genie has well and truly left the bottle  |
I think it very unlikely that Sky will be persuaded to lift its router policy - it's there for a very sound reason.
But it would be good if they could stop being quite so authoritarian about it, and gave out user's credentials when there was an appropriate reason for doing so, such as when a router has failed and the customer has been told that it may take up to 5 working days (or even more) for them to receive a replacement.
And there's a substantial number of customers who look to "community-based support", such as SkyUser, when they're having problems, and Sky ought to encourage that rather trying to stifle it. I'm thinking of something like a hidden "engineering menu" like you get on the Sky TV receivers, giving more detailed statistical information, and access to settings such as target noise margin.
Ultimately, Sky has to provide equipment which won't put people in the position where they feel they
need to use a different router. That would need a change in mindset on the behalf of Sky, from seeing customers as an enemy to be defeated (as they appear to do now), to asking themselves, "how can
we change so that the dissatisfied minority amongst our customer base can be turned into satisfied customers?"
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