http://www.skyuser.co.uk/forum/ Unofficial Help / Support Forum for Sky Broadband - Broadband Setup, Sky Router, Sky Player, Sky Email, Sky Anytime, Sky+HD, Supertelly, SkyTalk. Sky Broadband Exchange Checker, Broadband Speed Tester en Sat, 31 Jul 2010 18:41:36 GMT vBulletin 10 http://www.skyuser.co.uk/forum/images/skyuserv3/misc/rss.jpg http://www.skyuser.co.uk/forum/ http://www.skyuser.co.uk/forum/speed-tests-how-get-better-results/38405-ring-wire-filters.html Sat, 31 Jul 2010 18:08:35 GMT Just thought I'd post my personal findings on ring wires today.

My home was built 2007.
BT master socket is Openreach type-Some websites will tell you these master sockets (with `Openreach` in top LHS of faceplate) as standard have Ring signal filters to alleviate interference on ADSL lines.

Indeed, when I removed my faceplate, I found the small plastic bump on the rear which usually signifies the inclusion of the capacitor for filtering the ring wire.

Further reading online though, showed that for a while before Openreach started fitting Master sockets with ringwire filters, they were fitting them without said filter (but still with `Openreach` in top LHS of faceplate).
Worse than that, faceplates to accommodate the ring filter capacitor (with the bump in the rear) were being used, where no capacitor was being fitted.

Openreach were moving from standard master sockets (NTE5?) to Ringwire filtered (NTE5a?) around Q3 2007.
My home was completed Apr 2007, and where I thought there was a ringwire filter, was just a lump in the plastic where one would go in future.

I've just disconnected my ringwire for a 2db improvement in downstream snr (unfortunately my line is capped at 8190kbps, so no speed improvement).

Just a note for others - Even if you think you have a Ringwire filtered master socket, disconnect the ringwire.... In most cases it won't do any harm...:) ]]> Speed tests and how to get better results gpro69 http://www.skyuser.co.uk/forum/speed-tests-how-get-better-results/38405-ring-wire-filters.html http://www.skyuser.co.uk/forum/sky-broadband/38404-trying-come-back.html Sat, 31 Jul 2010 17:37:29 GMT Just got my MAC from O2, they were wonderful but I want to take advantage of Anytime+ when it gets here and so I'm returning to Sky.

I've tried to place the order through two different browsers online, but neither will proceed past the "Proceed with order" button at the bottom of my order summary ... anyone have any thoughts? ]]> Sky Broadband CyberDrac http://www.skyuser.co.uk/forum/sky-broadband/38404-trying-come-back.html http://www.skyuser.co.uk/forum/sky-broadband-help/38403-router-crashes-when-downloading-playing-games.html Sat, 31 Jul 2010 16:56:48 GMT Hi folks,

I've had this problem for a while, my current router is a Sagem. Basically, I'll be using the web, and suddenly webpages will stop loading and my internet connection icon will get a yellow exclamation sign on it.

I am also unable to connect to the router interface when this happens at 192.168.0.1

Looking at the router at this point, you see that the OK green tick light has gone off and a few seconds later, the internet light will turn orange and start flickering between orange and red.

As far as I can tell, the only resolution to the issue is to reboot the router.

Things I have tried:

* Changing from using wireless internet to ethernet. No difference
* Disabled UPNP as mentioned in various places. No difference.
* Reporting a faulty router to Sky and recieving a brand new replacement. Still happens with the new router.
* Leaving the router flashing orange for 5+ hours. It does not recover on its own.
* Observing the "noise margin" mentioned in how to guides on fixing router issues. I have had crashes over and over and over - it's not because the noise level has changed.

The reason I am posting this here now, despite having wrestled with it for 7 or 8 months now with intermittent crashes is because I have now found a method to 100% guaranteed crash the router every time I do it: log into the computer game "Starcraft 2".

Every time I do it, my router crashes. Every single time, within a second of logging in. It is infuriating.

Is there anything anyone can suggest? Since I can now make it crash on demand, is there any sort of debugging that I can do to help?

I ran wireshark (a network traffic monitor) on the connection and I can see that the communication between the game and the game servers involves a large number of retransmits, even before the router loses connection. Perhaps my system is flooding the router and it's breaking down due to too much data being sent?

The only issue with this theory is that it seems to be an uncommon issue... but I'd assume if it was just sending/receiving lots of packets it would happen to people all the time.

So, can anyone shed any light on this for me? It's driving me insane. ]]> Sky Broadband help TheChalks http://www.skyuser.co.uk/forum/sky-broadband-help/38403-router-crashes-when-downloading-playing-games.html http://www.skyuser.co.uk/forum/sky-sky-tv/38402-sky-sports-6-offer-magazine.html Sat, 31 Jul 2010 16:51:57 GMT hi, included with our sky mag this month is a £6 a month for the sky sports pack offer saying to go to sky.com/upgradesports however when i go to it,... hi, included with our sky mag this month is a £6 a month for the sky sports pack offer saying to go to sky.com/upgradesports however when i go to it, it always wants to charge me £11 a month extra! i just spent half hour on the fone to an advisor that said she could do it for £9 a month extra but said they knew nothing of the £6 offer! anyone else received this offer or got it working?

cheers ]]> jamiem1987 http://www.skyuser.co.uk/forum/sky-sky-tv/38402-sky-sports-6-offer-magazine.html http://www.skyuser.co.uk/forum/sky-sky-tv/38401-quitting-sports-2-a.html Sat, 31 Jul 2010 15:19:49 GMT I went onto 'MySky' because I want to quit sports 2, however it seemed impossible to do this online?

I've noticed with Sky you can buy things online, - but apparently not the opposite.

Is it the inevitable call and loads of waiting to talk to some young thing, who fails to follow your wishes, or is it possible via the website, but made hard to find? ]]> skydance http://www.skyuser.co.uk/forum/sky-sky-tv/38401-quitting-sports-2-a.html http://www.skyuser.co.uk/forum/sky-sky-tv/38398-hdmi-audio-problem.html Sat, 31 Jul 2010 13:06:17 GMT My Sky+ HD box is connected via HDMI to a sony receiver, and then on via HDMI to a Sony TV. Everything has worked fine for over a year now. Got up... My Sky+ HD box is connected via HDMI to a sony receiver, and then on via HDMI to a Sony TV. Everything has worked fine for over a year now. Got up the other morning to find I had no sound, not just from Sky, but from anything connected to the receiver.
Initial thoughts were of course that the receiver was at fault, so extensively tested every speaker and input/output connection. Problem remained.
Turned out that everything works fine until the Sky box is connected to the receiver via the HDMI cable. Tested again, using different cables and different sockets on the receiver etc; no difference.
So it seems that something has gone wrong with the HDMI output from the Sky+ HD box (Samsung.)

Anyone else experienced this, or can shed any light on the problem? All answers gratefully received. ]]> NorthCape http://www.skyuser.co.uk/forum/sky-sky-tv/38398-hdmi-audio-problem.html http://www.skyuser.co.uk/forum/sky-viewing-card/38397-card-usage.html Sat, 31 Jul 2010 12:10:33 GMT Hi all I have HD and Multiroom My parents live in Spain and have freesat. We are going out there for about 3 weeks and I would like to watch... Hi all

I have HD and Multiroom

My parents live in Spain and have freesat.

We are going out there for about 3 weeks and I would like to watch the football.

1/ can I take my multiroom card and use it in their machine.
2/ if I book espn does it register on the card and therefore watchable in spain. (West Brom are on, on the 14th, to watch them win may be asking too much but I live in hope)
3/ it is not possible

Kel ]]> Sky Viewing Card kel123 http://www.skyuser.co.uk/forum/sky-viewing-card/38397-card-usage.html http://www.skyuser.co.uk/forum/sky-broadband-help/38396-disconnected-after-first-day-use.html Sat, 31 Jul 2010 09:49:07 GMT Hi My sky broadband actived yesterdy about 10 am. I can understand the starting speed is very slow on the first day, it was about 800 kbs download... Hi
My sky broadband actived yesterdy about 10 am. I can understand the starting speed is very slow on the first day, it was about 800 kbs download speed and 300 upload.
But it was disconnected at 1 am at night, and the amber light is on. Is there anyone can help me to solve this? I'm not sure that I can restart my router till this test period.

Thanks ]]> Sky Broadband help Paulzyg http://www.skyuser.co.uk/forum/sky-broadband-help/38396-disconnected-after-first-day-use.html http://www.skyuser.co.uk/forum/sky-broadband-service-status/38395-wwexmo-exmouth.html Sat, 31 Jul 2010 08:20:12 GMT There is a temporary disruption in this area. Some users may be experiencing a loss of Sky Broadband services. We are working to fix this and we... There is a temporary disruption in this area. Some users may be experiencing a loss of Sky Broadband services. We are working to fix this and we apologise for any inconvenience.

Go to the Sky Official Service Status website to read more. ]]> Sky Broadband Service Status SkyStatusRSSBot http://www.skyuser.co.uk/forum/sky-broadband-service-status/38395-wwexmo-exmouth.html http://www.skyuser.co.uk/forum/sky-broadband-help/38394-speed-drop-after-line-testing.html Sat, 31 Jul 2010 05:23:10 GMT In the first week of July I noticed a significant drop in speed on my connection. After checking on the Sky website I discovered the following... In the first week of July I noticed a significant drop in speed on my connection. After checking on the Sky website I discovered the following message on my Account:

"Line connection testing completed on 06/07/2010
Download Speed
Your connection has been set to a download speed of up to
3.0Mb (3072Kb)
Upload Speed
Your connection has been set to an upload speed of up to
0.3Mb (256Kb)"

I was surprised about this because before this I was connected at a stable connection speed of approx. 5-8Mbit downstream at all times. As I looked online for a source to this problem i discovered this whole DLM thing and presumed that DLM was to do with the line testing they were performing.

I also discovered that Sky needed the router to be constantly connected whilst they performed the testing. But unfortunately, I was having flooring installed in my house during that week of testing and the router was disconnected several (lengthy) times over a few days.They could have emailed me if it was that important for me to remain connected.

With this information I emailed Sky asking about the testing and my speed. After about a week there was no response so I phoned up and talked with a customer advisor about my problem. I was then told to plug my router into the master socket so he could do a quick test. After this he did something and I was appearing to be connected at 8Mbits at the router, and was happy as I presumed he lifted the cap I was under.

However, after that I realised that the speed I was actually getting was significantly slower than the speed the router was connected at. I know the router statistic speed is always going to be higher than the actual speed. But the actual speed is really poor and it affects my internet experience immensely.

NB. Below stats are taken behind new extension wiring.

Router Stats

ADSL Link Downstream Upstream
Connection Speed 5048 kbps 766 kbps
Line Attenuation 38.5 db 21.2 db
Noise Margin 15.0 db 16.0db

Speed Tests
(Taken early in the morning - Can give peak time speed tests if it's more useful..)



The skyuser speedtest showed 792kbps downstream and 572kbps upstream.

Other Details

Connection wiring is fairly new, BT I-Plate is installed, etc. and I live just under a mile away from my exchange (Whitchurch, Cardiff).


Ever since this testing, the big things i use the internet for... playing games, streaming videos and listening to music online have become direly slow and i've had to pause streaming content and let it finish buffering every time I want to watch something.

I emailed Sky again last week about it.. but once again their online support seems useless... no reply. I'm hoping the community here can help me with my next step. ]]> Sky Broadband help strivici http://www.skyuser.co.uk/forum/sky-broadband-help/38394-speed-drop-after-line-testing.html http://www.skyuser.co.uk/forum/gaming-sky/38393-connecting-wii-sky-broadband-help.html Sat, 31 Jul 2010 01:33:48 GMT Hi all, as in title, ive been trying to get the wii to conect to my wireless router this evening. No luck. I have the little card here that came... Hi all, as in title, ive been trying to get the wii to conect to my wireless router this evening.
No luck. I have the little card here that came when i got the broadband, with the ssid and the network key.
its coming up with error code: 51330
unable to connect to the internet. choose internet settings and then confirm your connection.
What could i be doing wrong, its driving me nuts! Please help :o ]]> Gaming on Sky littlebabyribbon http://www.skyuser.co.uk/forum/gaming-sky/38393-connecting-wii-sky-broadband-help.html http://www.skyuser.co.uk/forum/asking-help/38392-likelihood-being-caught-sky.html Sat, 31 Jul 2010 00:55:03 GMT Hi, Hope this is the right place to post this, been looking round this site for couple months now. I have already read the stickys on here... Hi,

Hope this is the right place to post this, been looking round this site for couple months now.

I have already read the stickys on here talking about risks etc etc.

I want to use my own router on with sky broadband and have already got passwords etc, but I am a extremely cautious fellow and wanted peoples opinions on the likelihood of being caught by sky doing this, and also what may (and may have already) happen(ed).

Sorry if mistakes, its late, and im tired.

Thanks, ]]> Asking for help XCougar http://www.skyuser.co.uk/forum/asking-help/38392-likelihood-being-caught-sky.html http://www.skyuser.co.uk/forum/technical-discussion/38388-netgear-wpn824ext-wireless-repeater-bridge.html Fri, 30 Jul 2010 20:35:56 GMT Hello, Let me layout exactly what I want to do. I believe I have a Sky Netgear V2 DG934G router and wish to use a Netgear WPN824EXT as Wireless... Hello,

Let me layout exactly what I want to do. I believe I have a Sky Netgear V2 DG934G router and wish to use a Netgear WPN824EXT as Wireless repeater to extend the single to the third level of my 3 story house. The Sky Router is currently downstairs (first floor) and connected to the master socket.

So basically how do I set up the other netgear router to act as a repeater which is what I think is also called a bridge?

Thanks

Ryan ]]> Technical discussion Rkent http://www.skyuser.co.uk/forum/technical-discussion/38388-netgear-wpn824ext-wireless-repeater-bridge.html http://www.skyuser.co.uk/forum/everyday-life/38387-goji-wolf-berries.html Fri, 30 Jul 2010 20:12:06 GMT Anybody growing these? I am growing one in a tub and have no idea what to do with it. It has several straight branches and half a dozen 'vines'. The vines seem to be growing a couple of inches every day and are now about 6' long. My wife is convinced it is a plant from space and one night the vines are going to come through the window and strangle us. There are a few growing guides on the net but I have not been able to find a comprehensive one. For instance should the vines be cut back? Do you support the vines on canes? Which part bears the fruit? What do you feed it with?(surely not little babies:D)
Anyone? ]]> Everyday Life Isitme http://www.skyuser.co.uk/forum/everyday-life/38387-goji-wolf-berries.html http://www.skyuser.co.uk/forum/general-chat/38386-froyo-update-htc-desire.html Fri, 30 Jul 2010 20:02:58 GMT Looks like us Desire users will start to get the update this weekend :) HTC Desire: Froyo (Android 2.2) update official - Pocket-lint... Looks like us Desire users will start to get the update this weekend :)
HTC Desire: Froyo (Android 2.2) update official - Pocket-lint ]]> General chat SatDish http://www.skyuser.co.uk/forum/general-chat/38386-froyo-update-htc-desire.html