Sky User - The unofficial support forum for everything Sky!

After 5 odd years its byeee SKY BB

pablouk — Thu, 17 May 2012 09:09:50 GMT

After 5 years I am going back to BT (infinity) as SKY are incapable of getting me Fibre, even though I could order on their web site, Booked a date (and they took the money for the new Router postage).

Anyway, can I keep using my SKY e-mail as changing is such a pain.

Ultimate Ansaphone message...

Scubbie — Wed, 16 May 2012 22:02:03 GMT

Calvin and Hobbes Comic Strip, May 16, 2012 on GoComics.com

sky fibre unavailable email

slinky — Wed, 16 May 2012 21:23:48 GMT

Well according to the sky fibre team the new FTTC product is not available to me, see the email

"Hello Aaron,

Thank you for showing an interest in fibre from Sky.

We're writing to let you know that although Sky Fibre Unlimited has now launched, we've checked the telephone number you gave us and can see that unfortunately, it's not currently available in your area.

You can now keep an eye on fibre availability for yourself, on our website, and you can find out about our other Sky Broadband products here too.

Kind regards,

The Sky Broadband and Talk Team"

Well it was installed a couple of weeks ago and is working very well and getting excellent speeds thank you.

Seems like communication is a big issue over at sky currently.

contract phones

deadman1984 — Wed, 16 May 2012 20:52:06 GMT

hi guys my brother has an iPhone 4s on contract its 24 months and he is paying 45 a month but he is not happy with it. what I want to know is is there away he can change this phone as he isnot happy with it at all.

Speed Unhappy

Scottjames1uk — Wed, 16 May 2012 20:39:43 GMT

I have now been on Fibre for 8 days and still only getting 27 download. this hasn't improved at all. Sky have told me to wait 10 days but i am not holding my breath. When i was on normal sky broadband i was getting 17 and it was great. I have spoke to Sky several times this week. I am wondering if i can cancel within a certain time as i am not getting anywhere near what speeds i was promised. Looking at the forms their is a lot of people having the same issue.

Edimax USB EW-7722UTn 300mbs help ?

Charlie1973 — Wed, 16 May 2012 19:30:46 GMT

After doin aload of research on usb wireless N sticks i brought the EDIMAX EW-7722UTn,300Mbs which goin by loads of reviews sounds fast and work work briliantly with my sky fiber......
:happy:
Or so i thought, i have a compaq latop which is pretty modest but plenty good enought for me, running Vista basic...Problem i have is for love nor money i cant get the laptop to recognise the dam thing, no matter what i do it says device failed to install.....Yet all drivers etc install fine ?

Any help or have i just wasted my money, what am i doin wrong, iv followed all the steps which came with the device, iv even downloaded latest drivers, still no joy, it tells me its an usb N wan etc but as failed to install ?

Please help

New to Sky Talk

Koala5 — Wed, 16 May 2012 15:41:41 GMT

:) Hello again everyone! :)
Quick question / puzzle my Mum makes regular calls to her friend about 20 houses away in Dunstable and on her BT bill these calls always showed as dialing a "Dunstable" number which is where they live as I would expect and also shows the number and dialing code.
Now I was just checking her Sky bill to make sure she is getting her free calls etc and everything seems fine, but the calls to her friend down the road although they show with the correct phone number and dialing code, the destination shows as "Markyate" which is a village about 7 miles from us. I am puzzled by this, is this normal?

Not Leaving. Well I was Leaving But.....

fluke — Wed, 16 May 2012 14:37:31 GMT

Phoned Sky to say cancel my TV package as �71 odd a month is a bit much being recently made redundant.

The guy on the other end (Graham) was more than helpful spent 40 mins trying to get me a good a deal as possible, at present I have Max Broadband, the free calls service and Sky + and everything except Sports.

Ended up with new Sky HD box and fitting for free, 9 months free HD subscription, �15.75 discount for nine months I did not bother with the anytime free calls as we just don't use it, so went for free evening weekend calls and
all for telling them I wanted to cancel after 11 years.

I was genuinely going to cancel but the free stuff plus the discount really helps.

One of my better experiences with Sky Customer Services.

Sky need to sort this error out or risk losing customers

launton — Wed, 16 May 2012 07:17:02 GMT

Just got an email from sky about my interest in fibre (which I am actually on) telling me they have checked my number and I can't have fibre lol. Perhaps it's because I already am that it's messed up. Hopefully it's not going to be a common error or there'll be quite a few losses in revenue.

Fibre pro

firehawk — Wed, 16 May 2012 06:01:50 GMT

So a month ago I got sky fibre optic installed. lovely! I had sky ADSL2 unlimited.
now I read that sky have a pro version.... that is so unfair! can I get that?

Slow upstream

techy — Wed, 16 May 2012 04:53:48 GMT

I have recently had an issue on my line, line fault. Openreach fixed issue, now my line attenuation has gone back to normal.
My downstream is connecting at the rate I used to 10238 but my upstream fails to go above 798 with a 16db Noise Margin.

Sky say my profile is still the same (18Meg). I have had this profile set by one of their tier 3 support engineers and had no problems until my line went faulty.

DLM is disabled, and router connected to test socket via a filter, all other phones have filters. AL usual stuff, so its not line and not filter (tried new ones). Why wouldn't the upstream connect at the usual 1076 speed I used to get???

Any ideas other than keep on at sky and risk them screwing things up worse as they have done in the past.

Tapatalk Plugin

jkhl — Tue, 15 May 2012 21:28:29 GMT

Has the Tapatalk plugin been disabled for the forum over the last few days? I'm sure it was less than a week ago I accessed the forum using it, yet today I tried using BoardExpress (WP7) and it returned "This forum is not available on Tapatalk (anymore).

Was it removed for a reason? Will it be re-instated.

Thanks :smile:

Connection Speed advice

nicebikemate — Tue, 15 May 2012 21:16:30 GMT

Hi there,

My partner and I are having some connection issues with our Sky broadband. Basically we're completely unable to stream (netflix and youtube) and my ping when gaming is 250ms+ to a server in London.

I suspect that the problem lies more in the crappy copper wires our connection runs through, pinging the router recieves a <1ms response, and was wondering if the information below is deemed acceptable. The 'guide' I was following (How to Diagnose your Slow Internet Connection) suggests that a Line Attenuation of >50db is unaceptable and that the noise marger should ideally be higher than 12db.

Can lowering the connection speed help to provide a more stable connection? That seems to make sense in my head but.....

Any advice would be greatly appreciated as at the moment we're paying for a service that we can't use :/

Apologies if any of the questions above make no sense technically but i'm not particularly technically minded.

Thanks in advance,

Rob and Kate

Port	Status	TxPkts	RxPkts	Tx B/s	Rx B/s	Up Time
WAN	MER	224064	28710230	2147483647	2147483647	9:26:03
LAN	Down	0	0	0	0	394:38:34
WLAN	Up	30910154	22998184	2147483647	2147483647	394:38:17

ADSL Link	Downstream	Upstream
Connection Speed	3822 kbps	796 kbps
Line Attenuation	55.0 dB	33.4 dB
Noise Margin	5.7 dB	9.8 dB

extra hd box?

the hammer of bacon — Tue, 15 May 2012 20:51:23 GMT

My old multi room standard sky+ box is nearly dead.
Could I buy a new HD box and replace it or would
this involve an extra subscription or new card
Thanks for any info

Fibre Connection fail

sky_use — Tue, 15 May 2012 20:07:31 GMT

So today was the day when Fibre got installed at my home FTTC.. I live 800 Meters from the main Exchange and i live 10 meters away from the green Cab im getting half the speed that my line is sync'ed at...Im also cabled cause im a online pc gamer. i have rebooted both modem and router... and the cables are correctly in right place. truely pi55ed off. thow im happy with my latency in games 9-15ms in european game servers. but why dont i get full download speed? any ideas?