Existing Sky Customers - Cashback : May 2008

[Alan b]

Originally Posted by winters

no not using Open DNS

Give it a go then as using their DNS servers has helped other people when they have had problems accessing certain sites.

[winters]

Tried the Open Dns way and still no joy getting to the sky links? is there anything on my pc that would be preventing me reaching the links? don't have firewall software i do have spyblaster running but disabled the ie protection what about windows defender could that stop it? my os is vista x64 ultimate thanks for the help guys

[Alan b]

Try disabling any anti-spyware program you have installed because perhaps they are blocking the links. Failing that post your results from a tracert to www.skytv.at via the command prompt:

C Documents & Settings > Your Username > Tracert www.skytv

[winters]

ok here are the results from the trace

Microsoft Windows [Version ]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Andyman>Tracert www.skytv

Tracing route to www.skytv [208.69.34.132]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 39 ms 24 ms cr0.slin.uk.easynet.net [87.87.249.86]
3 20 ms 20 ms 20 ms 87.87.142.1
4 27 ms 27 ms 27 ms easynet-1.r00.londen05.uk.bb.gin.ntt.net [83.231.146.74]
5 26 ms 26 ms 25 ms te-3-4.r00.londen05.uk.bb.gin.ntt.net [83.231.146.73]
6 27 ms 25 ms 26 ms xe-4-3.r01.londen03.uk.bb.gin.ntt.net [129.250.4.186]
7 25 ms 27 ms 26 ms 83.231.146.198
8 27 ms 26 ms 26 ms hit-nxdomain.opendns.com [208.69.34.132]

Trace complete.

[Alan b]

What about doing the same with this address:

mysky.sky.com/portal/site/skycom/skyproducts/existingskycustomer

[winters]

All i get when i try that address is

Unable to resolve target system name mysky.sky.com/portal/site/skycom/skyproduct
s/existingskycustomer.

[Alan b]

Don't forget about the http bit at the start on the URL.

[winters]

Yeah tried that still no go