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    • 1 Post By marjohn56

    Relaxing the internet cable

    This is a discussion on Relaxing the internet cable within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Just flipped my Sky Q router over to get password (bought a new iPad) and the plugs come of the ...

    1. #1
      Paul2003's Avatar
      Paul2003 is offline Sky User Member
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      Relaxing the internet cable

      Just flipped my Sky Q router over to get password (bought a new iPad) and the plugs come of the actual cable that plugs into the internet socket. Can someone tell me what cable I need and how do I connect it to phone socket? Took faceplate of and Sky engineers connected it internally
      PS I'm hopeless and nervous with stuff like this


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    3. #2
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
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      Re: Relaxing the internet cable

      You should have an Openreach plate, so it should have two sockets, the upper one is an RJ45 for your broadband, and it's an RJ11 to RJ45, like this:

      https://www.amazon.co.uk/RJ11-Plug-T.../dp/B00136UYOC

      Surprised he hard-wired it.
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    4. #3
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      Re: Relaxing the internet cable

      Quote Originally Posted by marjohn56 View Post
      You should have an Openreach plate, so it should have two sockets, the upper one is an RJ45 for your broadband, and it's an RJ11 to RJ45, like this:

      https://www.amazon.co.uk/RJ11-Plug-T.../dp/B00136UYOC

      Surprised he hard-wired it.
      Thanks for reply and help


      Sent from my iPhone using Tapatalk

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      bubblegun is offline Sky User Member
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      Re: Relaxing the internet cable

      Quote Originally Posted by marjohn56 View Post
      Surprised he hard-wired it.
      You used to see over-qualified AVC installers connecting things this way, although it caused problems with helping customers troubleshoot when something stopped working.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

    6. #5
      Paul2003's Avatar
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      Re: Relaxing the internet cable

      Got a temporary internet cable last week. One of the IT blokes from work is nipping round tonight and going to crimp plug back on


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