Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Missing master socket

    This is a discussion on Missing master socket within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Purchased a repo house and the master socket seems to have been removed by the previous owners. Would Openreach or ...

    1. #1
      Vegeta's Avatar
      Vegeta is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD
      Join Date
      Jan 2007
      Posts
      96
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Question Missing master socket

      Purchased a repo house and the master socket seems to have been removed by the previous owners. Would Openreach or Sky charge for another one?


    2. Advertisement
    3. #2
      RUNITDIRECT's Avatar
      RUNITDIRECT is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jun 2008
      Location
      Shropshire
      Posts
      1,254
      Thanks
      0
      Thanked 81 Times in 77 Posts

      Re: Missing master socket

      Hmmm, I ***think*** you may end up paying for line provision. Only way to be sure is call them up!
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    4. #3
      Vegeta's Avatar
      Vegeta is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD
      Join Date
      Jan 2007
      Posts
      96
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Missing master socket

      Quote Originally Posted by RUNITDIRECT View Post
      Hmmm, I ***think*** you may end up paying for line provision. Only way to be sure is call them up!
      How much is the cost of line provision? I see the cable for the master socket on the outside so it looks like it was cut from the inside and then pulled through the hole in the wall to the outside.

    5. #4
      bubblegun's Avatar
      bubblegun is offline Sky User Member
      Exchange: near Glasgow
      Broadband ISP: Sky ADSL
      Router: Billion 7400
      Sky TV: Sky Q 2TB
      Join Date
      Mar 2007
      Location
      Scotland
      Posts
      1,490
      Thanks
      24
      Thanked 123 Times in 118 Posts

      Re: Missing master socket

      Quote Originally Posted by Vegeta View Post
      How much is the cost of line provision? I see the cable for the master socket on the outside so it looks like it was cut from the inside and then pulled through the hole in the wall to the outside.
      Sky wouldn't charge for New Line Provide.

      If there was a line to the property recently and the new line order indicates a remote activation then you need to get the advisor to send a socket request e-form.

      If the order requires an engineer visit then you will be asked to choose an install date for an engineer visit.

      However Openreach are now doing remote line checks prior to the install date which will revert to a remote activation if it comes back okay.
      If this happens then you will need to call Sky, after your text message telling you your visit isn't required, so they can send the socket install e-form.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION