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    Help - phone not working but Internet is

    This is a discussion on Help - phone not working but Internet is within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; What did you find wrong? If you call your home number from your mobile and hear ringing tone but the ...

    1. #11
      seawright's Avatar
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      Re: Help - phone not working but Internet is

      What did you find wrong? If you call your home number from your mobile and hear ringing tone but the house phone doesn't ring answer it anyway and see if you are connected to your mobile.


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    3. #12
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      Re: Help - phone not working but Internet is

      As an aside how is the Internet working when that is connected to a socket that the phone won't work in?
      Broadband will work over one wire, but the phone requires two wires properly connected. It looks like you lost the connection in one of the wires. Can you make and receive calls from the Test socket? If not, you need to call in BTO.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
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      Re: Help - phone not working but Internet is

      I've internet again but now no phone line again at all. I could cry!

    5. #14
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      Re: Help - phone not working but Internet is

      Quote Originally Posted by bwfc0907 View Post
      I've internet again but now no phone line again at all. I could cry!
      What did you find and what did you do?

    6. #15
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      Re: Help - phone not working but Internet is

      I changed one of the face plates of the extension sockets with a new one. The phone then works for a few minutes
      I can make calls normally
      I receive calls but it doesn't ring but if I answer I can speak to the person as normal
      Internet works

      I then get message check phone line again after a few minutes.
      I then swapped the next faceplate with the last one as I assume it wasn't the faceplate. Then the whole sorry thing starts again.

      The master socket always rings and works normally.
      I disconnected the extension from the back of the master & ran a small one I made and the front plate of the master works normally so I assume it must be to do with the wire or sockets around the house.

    7. #16
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      Re: Help - phone not working but Internet is

      I have orange & blue wires. Are these correct for where to put them?
      W/B 5
      W/O 4
      O/W 3
      B/W 2

    8. #17
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      Re: Help - phone not working but Internet is

      Colour and numbers quoted are correct. Three is the ring wire so if the bell is not ringing but calls can otherwise be made and received concentrate on the Orange wire with white bands. The other orange wire was only applicable to old rotary dial phones (anti-tinkle), it prevented the bell from ringing while dialing, and can be safely disconnected. Most DECT cordless phones don't use the ring wire so you may find, if it's only the bell that's the problem, that they will operate correctly.

    9. #18
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      Re: Help - phone not working but Internet is

      It's the message check phone line? Does that not suggest also blue wire problem?

    10. #19
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      Re: Help - phone not working but Internet is

      Quote Originally Posted by bwfc0907 View Post
      It's the message check phone line? Does that not suggest also blue wire problem?
      If that appears on your telephone's display then I would say yes. I would go back to post #8 and re-check from there.

      - - - Updated - - -

      Are you using a standard corded phone to do the checks? A battery operated or powered phone can give misleading symptoms.

    11. #20
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      Re: Help - phone not working but Internet is

      Are you plugging the phone in via a micro filter?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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