Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    View RSS Feed

    rammy104

    Finally , half speed issues could be history soon

    Rate this Entry
    by , 29-04-13 at 11:08 PM (10848 Views)
    Quote Originally Posted by rammy104 View Post
    Today I received a phone call from the Sky Fibre team, apologising for my level of service I've experienced over the last 10 months regarding the "half speed issue".
    He reassured me the Sky Fibre rollout "fix" on Feb 23rd had proved a success and this rollout was now being implemented toSky Fibre Unlimited customers on May 6th.
    As compensation I was told 200 was being credited to my account immediately, and indeed I have verified this
    This was confirmed by email a few minutes later , which Ive included below.


    Hello Bret,


    Thank you for getting in touch.

    We're sorry you haven't had the best experience from Sky. We're always working to make things better and to apologise, we've credited your account with 200.00.

    If you need any more help, please don't hesitate to get in touch

    Thank you for continuing to be a Sky customer.

    The Sky Team
    I shall keep this link updated come May6th and hopefully we can all finally draw the line under this long going Saga.
    Categories
    Uncategorized

    Comments

    Trackbacks

    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION