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Does Sky Know the Meaning of Customer Service?

maryoli — Tue, 19 Aug 2008 20:30:13 GMT

I don't normally use this sort of site but I am so angry at the way Sky Customer Service has treated me I had to make myself heard somehow!!
I moved home in March, at the time I called to cancel I was talked into moving onto the minimum package of �5.00 a month. As we were moving to a conservation area we knew that we wouldn't be allowed to have a dish on the house but we did want to explore the options available once we moved.
It took some time-there was a dish in the community garden that we weren't sure we were allowed to use or not and we didn't know how to connect the dish to our tv.
In the meantime I noticed that we had been charged �16.00 in June for Sky and bearing in mind that we hadn't been able to use the service since we moved in, I thought it would be a fairly straightforward phone call to arrange a refund-I was wrong!!
I got put through to some awful call centre in Scotland who informed me that the minimum charge was only for 3 months-I exlained that I hadn't been able to use the service, but they didn't care; I was told to basically pay up or just cancel!!!
I cancelled my DDR with the bank and then received a snotty letter from Sky saying I had to ring them to cancel or they wold continue to charge me �16.00 per month and add on an extra �4.00 a month in admin charges!!!
So I rang today and advised I was going to cancel; I said to the girl that I would probably receive better service if I just cancelled and re-joined later as a new customer and her response? 'Well you won'lt receive any special offers as a new customer, you will be treated as an existing customer because you were a customer before'
She then told me that Sky was going to charge me an additional �16.00 whilst I served my one month notice and no doubt they will charge an extra �4.00 in 'admin charges' as well!
I really, really wish I had just cancelled when I moved; I have never been treated with such contempt or with such a lack of respect in my life, I feel like I have been mugged and I will do everything in my power to make sure that as many people as possible know how appallingly I have been treated and try to make sure that nobody I know makes the mistake of joining Sky.

new skybroadband user - need some advice

fluffyfoord — Mon, 18 Aug 2008 13:35:11 GMT

Hi,
I have just subscribed to skybroad max and have a Netgear DG934G router. I want to purchase a usb wireless adaptor for this and have no idea what speed one I should get. Does anyone know whether I need a 54, a 108 or a max???. thanks :confused:

Just to say hello

revrac60 — Sat, 19 Jul 2008 16:25:33 GMT

Hope this is the right way to use this site as I am very unsure (never used one before).
I registered with this site as I desperately need simply help to set up my 2nd computer wirelessly.
If this is not the way I need to ask for help could some one please advices me as to the right way.
Many thanks in advanced.
:confused:

Sky Sports Football Advert

NewsreadeR — Tue, 15 Jul 2008 20:26:30 GMT

I notice Sky have produced another Sky Sports advert for July, which shows all the fixtures for the 2008/2009 season.

For those of you who want to know what the music is, it's:

Artist: Utah Saints
Title: Something Good '08

Going to be a Massive Tune.....

NewsreadeR — Fri, 11 Jul 2008 17:36:35 GMT

Was reading a DJ Only website this afternoon and read about a brand new tune about to come out on Positiva in August, by James Doman and titled 'Everything's Gonna Be Alright'

Those of you going on Holidays to Ibiza etc are more than likely going to be dancing to this this summer.

Although on You Tube it says:

Quote:

'Everything's Gonna Be Alright' is his take on Red Carpet's classic underground anthem, 'Alright'. James has reworked the original and dropped in the piano hook from Ce Ce Rogers 'Someday'.

To me the rift in the background is from an old tune, and for the life of me I cannot remember what it is :( (will update this if I can dig it out)

Found it, having searched my Rave Albums :)

Liquid - Sweet Harmony

do you really need to use the sky router?

Shanooky — Thu, 10 Jul 2008 16:33:26 GMT

Hi all, i switched from bt to sky this week for my broadband, all ok so far, i'm still using the bt router though, i've checked with bt and i'm def not with them now just to say, my question is that as it's all working fine do i really need to use the sky router?

Thanks

New Sky Sports Advert Music July 2008

NewsreadeR — Wed, 09 Jul 2008 20:18:26 GMT

Just a heads up, because I just know people will want to know what the music is for the new Sky Sports Adverts. - Sky Sports have signed eScala to provide the music on the new Sky Sports adverts, which air as from 19th July.

The track is called 'Palladio' - the same music they performed in Britain's Got Talent.

Quote:

From July 19, eScala will be appearing in adverts performing their signature track 'Palladio' - which made them a household name in the final of Britain's Got Talent. The promo will be on high rotation as we build up to and beyond the football season on Sky Sports.

Sky Sports | Home | Don't miss these | Sky's string stars!

Here's the Band's 'Palladio' You Tube Video :) (Not the Sky Sports Advert)

Changing sky channels from another room??

celinej — Sat, 05 Jul 2008 20:31:05 GMT

Just wondering if someone could help!!
Our main sky plus box is situated in our living room, but we have aerial sockets on the walls in all rooms, we have placed a TV in out kitchen area and pluged in the coax cable to the wall socket and the other end to the TV which is picking up sky(assume there is an aerial splitter in the attic (rented house)How can we change the channel in the kitchen? I have tried plugging a Sky eye into the coax cable from the wall and the other end to the TV, but it is not even lighting up........ we dont want to run cables from the main box(rf2) as it would have to go true the hall?
Any Sugestions would be great?

Novice User!!

Sky Movies - Heroes Advert

NewsreadeR — Sat, 05 Jul 2008 12:45:18 GMT

Finally found the video for this.

Artist: Michael Nyman
Title: Time lapse

Sky Movies/Sky Sport..
Watch the ad...

Music Only version

How To Obtain Your Router Stats From Your Sky Wireless Router.

The.Stig — Fri, 30 May 2008 17:31:27 GMT

Router stats can be used to trouble shoot unstable connections. They may look like a load of numbers and words to the untrained eye but they can be very useful.

Note:There Maybe Some cosmetic differences within the GUI of your routers page. But the following can be used for all the Sky wireless routers.

>>How to Obtain Your Router Stats (Simple) Step One.<<

Type in 192.168.0.1 into your internet browser.

>>How to Obtain Your Router Stats (Simple) Step Two.<<

When Prompted for the password type in admin (default user name) and Sky (default password).

>>How to Obtain Your Router Stats (Simple) Step Three.<<

Click on Show statics at the bottom of the router page.

SSID Name Change

Ghafoor — Wed, 28 May 2008 06:41:16 GMT

Can u Please help how to change SSID name on segem router, I have changed it to Ghafoor but it won't let me to change it to Ghafoor's Wirless Network

Brains Advert

SatDish — Fri, 16 May 2008 20:39:43 GMT

f.frost 9

frances frost — Sat, 10 May 2008 08:58:16 GMT

can anyone help with subtitles?
I had them on and now they've disappeared.
Set them again but no luck?
HELP and advice would be great

Outlook 2003

hacksawcats — Tue, 06 May 2008 16:00:00 GMT

Hi I'm trying to fix my friends PC and I would just like to check with you if I have set this up correctly: Their ISP is Sky, their mail provider is yahoo and they are using outlook 2003 as their mail client. I have set the pop & SMTP settings to yahoo settings, ie pop.mail.yahoo.com etc. but they are experiencing connection difficulties from time to time just wondering if there are any issues etc that anyone is aware of?

Fragma - Toca's Miracle 2008

NewsreadeR — Sat, 19 Apr 2008 00:58:03 GMT

What a great song. Was brilliant years ago, now the new version and such a hot version. Damm I just spent �1.89 on iTunes......