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    Sky Q router (no Q TV) and Devolo powerlines not working

    This is a discussion on Sky Q router (no Q TV) and Devolo powerlines not working within the Asking for help forums, part of the Broadband Technical Help category; Hello everyone Following four SMartHubs and BTs latest price rise and I moved my fibre over to Sky. They sent ...

    1. #1
      cjd1's Avatar
      cjd1 is offline Sky User Member
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      Sky Q router (no Q TV) and Devolo powerlines not working

      Hello everyone

      Following four SMartHubs and BTs latest price rise and I moved my fibre over to Sky. They sent me the new 115 Sky Q hub. However our Devolo powerlines are not working or showing in the Devlolo app.

      I have read lots of posts about Sky Q TV boxes and powerlines but I do not have that set up. Also I do not see a Powerline menu option.

      Can anyone help me with getting the powerlines working please?

      THank you
      Craig


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    3. #2
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
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      Re: Sky Q router (no Q TV) and Devolo powerlines not working

      Were the Devolo units working before you installed the Q Hub?

      You cannot use Q Powerline and Devolo powerline with each other, they are not compatible.
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    4. #3
      Russ64's Avatar
      Russ64 is offline Sky User Member
      Exchange: Pimlico
      Broadband ISP: Sky Fibre Max
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      Sky TV: SKY Q 2Tb
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      Re: Sky Q router (no Q TV) and Devolo powerlines not working

      I have the Q Hub (ER110) and was using Devolo AV500mini powerline adapters which worked okay with this router and my previous Hub. I have always had Sky Powerline settings ON for the router and all my Q boxes (main and minis) which seem to work okay. (They cannot interoperate with the Develo's but I don't care)

      I was experiencing random network drop outs on the Devolo PL so I just replaced them with new 1200+ adapters and these are working perfectly (so far).........
      If you cannot see the PL adapters in Cockpit on PC connected to them then something is wrong with the adapters.
      Sky Q 2TB, 2x Mini's, Sky Q Hub (ER110 & EE120), Sky Fibre Max
      Sony 55XE9305, MF M3i, Denon AVR-X3300W, Oppo 203, Tannoy 5.1.2, BK P12-300SB-PR
      Sony 32W705,
      Yamaha YSP-1600, Asustor AS5002T 4TB NAS, Apple TV 4K

     

     

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