High Ping Problems

[NewsreadeR]

I haven't rang Sky for this tbh, so cannot advise. See what options you get? Go for the broadband choices, or fill out the form.

From what I have read, it is usually better to ring after 10pm ish.

[NathanKent]

Originally Posted by NewsreadeR

I haven't rang Sky for this tbh, so cannot advise. See what options you get? Go for the broadband choices, or fill out the form.

From what I have read, it is usually better to ring after 10pm ish.

Ok thanks for the advice. Do they actually read them forms and do what i ask or are they just lazy like most ISP's i have been on before. My dad cannot find his Customer ID because he has never received any bills because he uses Direct Debit and also we have lost the welcome letter.

Thanks
Nathan Kent

[Isitme]

You should be able to log into your MySky account and get all the information you need. I think the Account No is optional anyway on the KANA form, you could also use your card number.

[NathanKent]

Originally Posted by Isitme

You should be able to log into your MySky account and get all the information you need. I think the Account No is optional anyway on the KANA form, you could also use your card number.

Its not optional its required i have my TV Card Number. Also i cant remember my site details as my dad has lost the paper work.

[Isitme]

On the KANA form I see, the required fields are marked with an *. There is no * next to either the card or account numbers, which means they are not really required. I am sure that on the occasions I have used it, I did not enter either one.

[NathanKent]

Thanks guys the form worked they worked very fast at doing it aswell. Pings dropped almost 50%